Internal Communications Manager (New Orleans, Louisiana, United States) - Entergy

Job Title: Internal Communications Manager

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, LLC 

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.

***This is a hybrid role, based out of Entergy's corporate headquarters in New Orleans, LA. or our offices in The Woodlands, TX

At Entergy, "hybrid" is defined as working three days per week in office, on weeks where there are five working days, and two days per week where there are four working days.***

*Relocation Assistnace is not available for this posting*

Job Summary/Purpose

The IT Communications Manager is primarily focused on the development and execution of IT strategies to inform, engage and align employees and business partners on IT’s strategy, objectives and initiatives. The role is responsible for developing or providing direction on messaging and communication channels and content that promote strategic direction and awareness, foster employee engagement and facilitate performance transparency for the organization. Through alignment and partnership with leaders, internal teams and project teams, IT communications will serve as the central source for communications and organizational change management and will provide guidance and oversight on key initiatives.

As one of the larger functions within the Technology and Business Services (TBS) organization, this role will also lead the development and execution of internal TBS communications in partnership with other communication leads across the organization to ensure consistent messaging and coordination across functions and promote a cohesive culture. For both TBS and IT, this role will partner and with Corporate Communications and Human Resource Business Partners (HRBPs) on a regular basis to ensure alignment on key efforts (e.g., Town Halls, employee engagement, organizational change, etc.)

The role is highly visible and will work with multiple stakeholders and span with IT, across TBS and the enterprise. This role will interact regularly with senior leadership and provide tactical and strategic leadership on multiple levels to enable the delivery of reliable, secure, predictable, and cost-effective IT services.

 Job Duties/Responsibilities 

• Identifies needs and opportunities for internal communications strategies and plans to effectively influence, inform, educate and engage using variety of media including electronic, video and printed collateral.
• Work closely with the IT lead team, IT and TBS leaders, and employees across functional groups to strategize, plan and implement high-quality, high-impact communications that advance the organization's mission and goals.
• Works closely with Corporate Communications to align branding and messaging and partners to develop and execute communication on behalf of the VP of Information Technology and, in some instances, the SVP of TBS.
• Works closely with and provides guidance and oversight for capital project related communications and change management activities to ensure successful rollout and adoption.
• Serve as key advisor in strategic planning to senior leadership relating to change adoption and benefits realization. Council project teams, business partners and others in the organization in change management practices to increase their effectiveness in driving sustainable change.

Minimum Requirements

Minimum education and experience needed

• Bachelor’s degree in mass communications, marketing, or business, or equivalent work experience.
• 7+ years of experience in strategic development and communications, project communications and change management.

Minimum knowledge, skills, and abilities needed

• Has experience or can support turning technical information or complex concepts into easy-to-understand content (e.g., articles, educational videos, power point)
• Ability to develop and communicate engagement metrics using data analytics, such as Politemail, and social media analytics, etc. to help inform communications strategies.
• Responsible for some graphic design, such as Canva.
• Supports survey development, execution/communications, and analysis in support of communications strategies and IT/TBS initiatives.
• Has experience or can support planning and facilitating leadership meetings and workshops.
• Excellent written and verbal communication

Certificatios and/or Licenses needed

None

#LI-NW1

#LI-HYBRID

Primary Location: Louisiana-New Orleans Louisiana : New Orleans || Texas : The Woodlands 
Job Function: Professional
FLSA Status: Professional 
Relocation Option: No Relocation Offered
Union description/code: NON BARGAINING UNIT 
Number of Openings: 1
Req ID: 116717
Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEI page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information.  41 CFR 60-1.35(c). Equal Opportunity and Pay Transparency.

Pay Transparency Notice:

Pay Transparency Nondiscrimination Provision (dol.gov)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment.  Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.