INTERNAL APPLICANTS ONLY: Senior Regional Manager - Humphrey Management

The Senior Regional Manager is an experienced strategic property management professional who is a current Regional Manager that will be responsible for leading his/her assigned Region to ensure the entire portfolio of managed properties is well-maintained and meets all relevant requirements for operations and profitability of assigned properties, including oversight of resident relations/service, employee relations, hiring, training, and supervision of Regional Manager, Resource Manager, and Revenue Collection Specialist ("Portfolio Team"), and Senior Community and Community Managers. Manages properties to ensure efficient and profitable operations.

The essential functions of the Senior Regional Manager are as follows:

• Provides strategic leadership and support to its Portfolio Team, Senior Community and Community Managers and onsite teams so that properties can meet or exceed financial and occupancy goals. Develops and implements plans to correct actions as appropriate.
• Provides senior level leadership and maintains an effective position of authority. Assures that the environment of the properties reflects the philosophy of the company. Models Mission and Foundations. Promotes company at all times.
• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.
• Properly selects, trains, and supervises Regional Manager, Resource Manager, Revenue Collection Specialist, Senior Community Managers and Community Managers. Reviews and evaluates all aspects of the Portfolio Team and each property's operations and makes changes to ensure successful operation and optimum profitability.
• Provides senior level of service to internal and external customers. Implements system for providing all necessary services to residents, including the immediate acknowledgement and prompt action to correct complaints. Stays abreast of outstanding issues at property. Knows community characteristics and regulatory requirements of each property. Participates in resident meetings.
• Partners with Training, Accounting, Human Resources, Compliance and support departments to meet company and property goals and objectives.
• Demonstrates good communication skills and helps ensure positive communication with community, agencies, owners, staff and residents.
• Works with housing agencies on operational issues as well as relationships. Fosters open communication with all owners, agencies, and partners. Maintains documentation of discussions and agreements. Prepare reports for syndicators and partner
• Assigns responsibilities to Portfolio Team, Senior Community Managers and Community Managers as well as other staff members as appropriate.
• Evaluates Portfolio Team, Senior Community and Community Manager performance at least once per year. Challenges all employees to achieve higher levels of performance by establishing written goals. Recognizes employees when performance has met or exceeded expectations. Manages poor performing employees with clear expectations
• Ensures that all decisions made by the Portfolio Team, Senior Community Manager and Community Manager and the property staff are in the best interest of the property and Humphrey Management, LLC.
• Approves (or disallows) transactions recorded on payroll change notices including raises, promotions, and performance appraisals.
• Is on-call 24-hours a day. Is able to respond to employee concerns, operational issues, resident problems, and/or emergencies, as necessary.
• Attends and participates in staff meetings, trainings, meetings, and conferences.
• Reviews incident reports. Forwards and follow-ups as appropriate. Adheres to OSHA related regulations and observes all required health and safety requirements. Conducts OSHA trainings.
• Travels among properties and to other destinations to meet objectives.
• Conducts quarterly quality assurance inspections. In addition, conducts regular job reviews of grounds and building(s). Inspects the office files, AR, and vacancies.
• Understands, reviews and adheres to applicable operating housing programs and regulations and the management company's standard operating procedures accordingly.
• Participates, reads and understands management agreements and other related documents pertaining to a new or proposed project.
• Enables and maintains financial solvency by monitoring all property and maintenance expenses and budgets. Ensures expense allocations are correct.
• Implements a system to achieve 0% rent delinquency. Maximizes revenue. Establishes meaningful marketing plans and monitors execution of plans.
• Reviews monthly operating statements for accuracy. Budgets to actual variances and bottom line cash flow control. Effects cost saving opportunities where possible. Thoroughly understands balance sheets.
• Monitors utility and telephone expenses and usage for appropriateness.
• Reviews, approves, supervises and monitors adherence of all property and insurance contracts.
• Reviews A/R before end of the month and A/P before closings.
• Develops capital improvement and funding plan.
• With Community Manager, prepares Property Annual Operating Budget. Knows debt service coverage and programs. Ensures collections and court actions are done.
• Within budget, continuously oversees inventory of supplies and equipment in order to control expenditures, maintains and reconciles purchase orders and expenditures.
• Monitors escrow accounts.
• Initiates and responds to all pertinent correspondence.
• Maintains a secured confidential file for each Community Manager including emergency contact information, performance appraisals, reminders, schedules, application, etc..
• Perform duties as necessary.

QUALIFICATIONS

Education & Experience Requirements

Minimum of 5 years of related property management experience as a current Regional Manager. Strong budget, accounting, and financial skills required. Professional property management certifications highly preferred. Excellent verbal and written communications skills. Ability to use computer software, and email. Has thorough knowledge of property management, financial management, and job-specific expertise.

BENEFITS OFFERED: Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential.