Internal Advisor-Porsche Grapevine - Avondale Group

For 35 years, Avondale Group has grown to become one of the most respected family-owned automotive groups in the world. We pride ourselves on creating an elevated client experience from purchase, to service, to collision repair, to subscription and beyond. The sincere and endless commitment to our employees drives our success and the inclusive culture makes Avondale Porsche Grapevine a truly special place!

We feel honored that we attract, nurture, respect and retain the most talented people in the industry! We do so by providing a world-class, high-quality work environment where productivity, innovation, and personal and professional growth lead to success and lasting, meaningful relationships. It would be our sincere pleasure to show you this, first-hand.

EXCELLENT MEDICAL INSURANCE AND LIFE BENEFITS FOR YOU AND YOUR FAMILY!

• Your Choice of Medical Plans (we reduced employee healthcare expense through our self-insured plans for our employees and their families for 2024)
• Dental
• Vision
• FREE Company Paid Life Insurance 
• FREE Employee Assistance Program Support for all employees
• 401K Retirement Plan
• Paid Holidays/Vacation/Paid Time Off

In this position, the Internal Advisor ensures an extraordinary client experience while creating client advocates. The Internal Advisor will also ensure that all pre-owned vehicles undergo a 130-point inspection and that all new cars are prepared for delivery.

Avondale is proud to represent Mercedes-Benz, Sprinter Commercial Vehicles, Porsche, Aston Martin, Bentley, Rolls Royce, McLaren, Maserati and Koenigsegg.

Writes Repair orders for new cars and conducts pre-delivery inspections for new and pre-owned vehicles
Tracks open repair orders on new and pre-owned vehicles

Tracks make-ready and porters
Collects repair orders (ROs) from pre-owned managers for approval
Verifies that deliveries are timely
Communicates status of vehicles to Make Ready Manager
Coordinates repairs from external vendors and issues purchase orders as needed
Obtains proper management authorization for any and all charges to policy account
Books, flags, and close internal repair orders
Monitors key tracking system
Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License)
Operator's Driver's License (must be insurable)

PHYSICAL DEMANDS The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.