Intern - Technical Support - Horizon Software International, LLC

Who We Are 

CBORD and Horizon are the world’s leading providers of integrated technology solutions powering housing, access, foodservice, nutrition, eCommerce, and card systems for K-12 and higher education, acute care, senior living, and business campuses. Our success and growth is directly attributed to our DREAMteam. Our culture is built on integrity, respect for our people, and continuous personal development. We maintain an entrepreneurial spirit, where creativity, innovative problem solving, and learning agility drive our day-to-day actions.

DREAMteam (how we refer to all of us) You’re engaged and self-motivated. You think like an entrepreneur, constantly driving improvement and innovation. You act as a change agent. You’re a team player contributing to a collaborative and diverse work environment. We question the status quo and so should you. You are accountable and focused and take smart risks. You’re an extension of our talent acquisition team – always scouting top talent to join our team.

The Technical Support Intern will assist the Support department with tasks related to assisting in the transition of customers from WebEx to Bomgar. This is a hybrid position for our Waco, TX or Duluth, GA offices. 

What You’ll Be Doing

• Coordinate with onsite stakeholder to execute application installation, uninstallation on customer environments.
• Learn and execute remote installation process
• Document and communicate project status to internal stakeholders
• Configure and deploy site specific Bomgar Remote access install packages
• Individual may be given tasks/requirements in all areas of technical support based upon project and scheduling requirements.
• Assignments will be defined specifically with the intention of allowing the individual to develop independent skills in the area of software/application and customer support. 

 

What You’ll Bring to the Table

• Actively enrolled in an Associate's or Bachelor's Degree program in a Technical Support, Information Technology, Network/System Administration or Computer Science program, or related is desired.
• Less than 18 months of experience in product or application support preferred 
• Basic communication skills with the ability to work effectively in a team
• Ability to work from own initiative, learn and adapt quickly, and be highly productive
• Ability to create multiple “what-if” scenarios putting yourself in customer’s shoes and apply all the scenarios in the workflow of the application
• Analytical and problem-solving skills with the ability to manage and prioritize multiple projects under general supervision
• Awareness of business issues as they impact overall project plans
• Promote and maintain a high quality, professional, service-oriented company culture among staff and customers
• Participate in establishing and achieving their individual goals which are aligned to the company business plan
• Remain focused, flexible, and takes initiative in working towards the company goals
• Enthusiastic, show enjoyment and interest
• Team Player: work well as a member of a group
• Goal Completion: Inspire to perform well by the completion of tasks preferred
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility a plus

Who You’ll Work With

• End users (Customers and Individuals representing customers)
• Third party vendors
• Customer Support teams

Why be a part of the DREAMteam: DREAMperks

Stay Healthy

• Eligible team members have access to a robust health insurance plan on their first day of employment.
• To encourage, motivate and challenge team members to take an active interest in their health and well-being, the Company provides a Wellness Benefit of $200 for the calendar year
• Access to an Employee Assistance Program

 Enjoy Time-Off

Eligible team members are granted with the following paid time off annually:

• Vacation: 15 vacation days; pro-rated during the first year
• Holidays: 10 paid holidays each year
• Sick Time: 5 sick days; pro-rated during the first year
• Personal days: 3 personal days; pro-rated during the first year 

Plan for the Future

• Employer paid Life Insurance / AD&D / Short-Term Disability Insurance
• Voluntary Long-Term Disability Insurance / Term Life Insurance / AD&D
• Access to FSA Plans & Commuter Benefit Plans
• 401(k) Savings Plan where the Company matches team member contributions $0.50 for every dollar saved up to 8% of pay.
• Access to the Roper Employee Stock Purchase Plan
• Paid Parental Leave Program

 

Make an Impact

DREAMcares (The Company’s outreach initiative to support our extended community)

• Eligible employees will have access to 3 paid days off annually to serve at a qualified and approved organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Customer Support