Intermediate Business Analyst - Quality Assurance - HexaQuEST Global

Duties and Responsibilities:
Business Analysis
" Collaborate with product owners and other business stakeholders to elicit, analyze, and document business requirements.
" Conduct interviews, workshops, and meetings to gather and validate requirements.
" Translate business needs into functional specifications and user stories.
" Create and maintain documentation such as process flows, use cases, and business rules in Confluence and SharePoint.
" Assist in the development of wireframes and prototypes.
" Log and manage tasks, user stories, and defects in Jira.
" Work closely with the Salesforce Center of Excellence architect and developers to ensure clear understanding of requirements.

Quality Assurance
" Develop and execute test plans, test cases, and test scripts to ensure quality assurance in Salesforce applications.
" Conduct functional, regression, and integration testing to identify defects and ensure adherence to requirements.
" Collaborate with IT Salesforce Center of Excellence architect and developers to troubleshoot issues and verify fixes.
" Perform usability testing to ensure user interface designs meet user needs.
" Document and track defects and participate in defect triage meetings.
" Contribute to the continuous improvement of QA processes and methodologies across EOE IT.
" Foster a collaborative and positive team environment where empathy for and responsiveness to business stakeholders is key.

Required Skills, Knowledge, and Abilities:
" Bachelor's degree in business administration, information systems, computer science, or related field.
" Demonstrated experience working with Salesforce as either an administrator or developer.
" Proven experience (5 years or more) in business analysis and quality assurance roles.
" Strong business analysis skills with the ability to gather, analyze, and document business requirements related to Salesforce implementations or enhancements.
Experience in conducting stakeholder interviews, workshops, and requirement prioritization.
" Solid understanding of quality assurance principles and methodologies, with experience in creating test plans, test cases, and executing tests within Salesforce environments.
Familiarity with Salesforce-specific testing tools and processes.
" Knowledge of Salesforce configuration options, including custom objects, fields, workflows, validation rules, and process builder.
Ability to customize Salesforce solutions to meet business requirements without code.
" Understanding of the Salesforce data model, data migration processes, and data integrity best practices. Experience in data cleansing, data loading, and managing data relationships within Salesforce.
" Familiarity with Salesforce integration patterns, APIs, and middleware platforms for integrating Salesforce with other systems such as ERP, marketing automation, or legacy systems.
" Ability to provide user training and support for Salesforce applications, including creating documentation, conducting training sessions, and addressing user inquiries and issues.
" Experience working in Agile environments, participating in Agile ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives.
Ability to adapt to changing requirements and priorities in iterative development cycles.
" Excellent communication skills with the ability to collaborate effectively with crossfunctional teams including business stakeholders, developers, testers, and project managers.
Ability to translate technical concepts into non-technical language and vice versa.
" Proficiency in Jira, Confluence, GitHub, and M365 productivity software.

Preferred Skills, Knowledge, and Abilities:
" Proficiency in wireframing tools such as Figma or similar software.
" Proficiency in Tableau and PowerBI.
" Certification in Business Analysis (e.g., CBAP) or Quality Assurance (e.g., ISTQB).
" Knowledge of SQL or other database querying languages.