Integration Support Specialist - TrueCommerce, Inc.

Are you ready to unlock your true potential?  Join a growing and global company where you can be part of a team that fuels supply chain solutions. Discover how you can make a big impact.

TrueCommerce is seeking an Integration Support Specialist who has experience with NetSuite and SAP integrations. The Customer Support department at TrueCommerce offers support to customers using various software platforms including ERP and financial systems that integrate with our offerings and technologies. This role will be focused on our NetSuite and SAP customers.

The Integration Support Specialist offers frontline support to those customers to resolve what may be complex, business impacting problems. The role of the Integration Support Specialist position is to ensure that all issues are resolved in a timely and accurate manner while leveraging internal tools and co-supporting resources. Above all, this role is responsible for delighting our customers and offering world-class support on behalf of TrueCommerce.

As an Integration Support Specialist you will:

• Troubleshoot & Resolve Complex Customer Issues
  • Communicates task/ticket status and issues to client and coworkers.
  • Ability to interact with all levels of management, coworkers, clients, trading partners and warehouse personnel to resolve EDI issues.
  • Works directly with existing clients and trading partners on projects and provides production support.
  • Fields tickets that come into the Production Support Team department queue.
  • Obtains feedback on an ongoing basis while developing solutions for clients to ensure that TrueCommerce meets, and exceeds, the client’s needs and expectations.
  • Resolve issues while providing clear communication to the client.
  • Provide day to day operational support to the client and proactively identifies problems and make recommendations regarding solutions.
• Support and Work with other internal departments

Requirements for Success:

• 2+ years in a software support, client services, help desk or call center environment
• Customer service experience in a technical or non-technical capacity

• ERP experience (NetSuite & SAP)
• Experience with XML and flat file formats required
• Experience with FTP, SFTP, AS2, VANs required
• EDI Experience preferred
• Knowledge of SQL or other scripting languages 

Education:

• Associate degree in IS/IT/CIS or related preferred.  Will consider work experience in lieu of degree.

Who is TrueCommerce?

TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.  We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.

Please visit our careers website for additional information.