Integration Programs Director - World Relief
Memphis, TN 38103
About the Job
ORGANIZATION SUMMARY:
World Relief is a global Christian humanitarian organization that is fighting for change that lasts, right here in the U.S. and across the globe. We bring sustainable solutions to the world's greatest problems – disasters, extreme poverty, violence, oppression, and mass displacement. The organization is approximately 75 years old and has worked in over 100 countries around the world since its founding.
In the United States, we come alongside local churches, community organizations and hundreds of individual volunteers to support newly arriving refugee and other immigrant families. Today, we are proud to partner with over 6,000 local churches, and 95,000 volunteers globally to bring hope, healing and transformation to the most vulnerable.
POSITION SUMMARY:
Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes', to any of the above, World Relief, and millions of people around the world need you.
The Integration Programs Director is responsible for the oversight of the World Relief Memphis (WRM) office Integration Department, which oversees delivery of all direct services to immigrant clients (refugees, SIV holders, Asylees, and more). The Integration Director (ID) ensures quality program and service delivery and compliance with agency, community, and funder standards. This includes staff supervision, grant and budget management, program implementation, interdepartmental collaboration, and coordination of services to newly arrived clients. Ideal candidates are experienced in managing individuals and teams, solution-based, kind-hearted, innovative, and enjoys working in a fast-paced team environment.
Role & Responsibilities
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Missional and Organizational Leadership
- Embody the mission, vision, and values of World Relief, setting an example for the office staff, volunteers, clients, churches and the community
- Play an active leadership role on the Memphis Leadership Team responsible for the overall growth and development of the Memphis office
- Support the development of a strategic plan and clear, achievable goals, assuring that department and program goals and directions are consistent with the overall direction of the Memphis office and World Relief
- Actively participate in office-wide performance development initiatives to promote strong staff engagement
- Ensure that the culture of the Memphis office is defined by respect for clients and their families; prioritizing their dignity, participation, and safety
- Support the creation and maintenance of a healthy office culture that fosters staff and missional growth
- Program and Grants Management
- Responsible for the overall leadership, development, implementation, and measurement of five service lines within the Integration Department: Initial Welcome Services, Holistic Support Services, Economic Empowerment Services, Refugee & Immigrant Youth Services, and Newcomer Outreach Services
- In conjunction with the Associate Director, develop annual goals, projections, and performance standards for program grants, and review on a recurring basis
- Provide resettlement forecasts to WR staff, community agencies, and grantors on an ongoing basis
- Support service line managers in the development and maintenance of systems, policies, and procedures for each service area and program, within the framework of our local and national office systems and policies
- In coordination with the Church & Community Engagement Department, oversee the interaction between the Integration Department staff and WRM volunteers engaging in services of the department
- Approve and manage intake and assignment of all client cases across breadth of service areas within WRM
- Manage and track grant spending, reviewing it on at least a monthly basis with the Finance Specialist.
- Together with staff, identify and address concerns and challenges consistently faced by clients
- Meet with clients to reiterate policy as necessary
- Program Evaluation and Reporting
- Oversee and evaluate the completion of all grant-mandated services within the purview of the position
- Complete and submit reports to grantors and WR leadership in a timely manner
- Perform monthly quality control tasks to ensure accurate reporting \
- Formally and informally solicit client feedback about service provision, including feedback from refugee community leaders on at least a quarterly basis
- Participate in grant reporting and grant writing for renewal of grants and grant acquisition activities for new opportunities
- Staff Supervision
- Provide coaching and supervision of direct reports, focusing on leadership development and management skills
- Create opportunities for ongoing training, coaching, development and evaluation of Integration Department staff and interns in accordance with grant requirements and World Relief's vision, mission, and policies
- Lead service line managers in setting appropriate individual and team goals and objectives, aligned to WRM overall goals and objectives.
- Facilitate regular meetings with staff and with other program managers to ensure quality, team-based service provision
- Work closely with the Connect Language Center Director and Church & Community Engagement Director to promote cohesion of services delivered to clients and volunteers
- Internal Communication & Collaboration
- Participate on the Memphis Leadership Team and collaborate with Executive Director, Associate Director, Connect Language Center Director, and Church & Community Engagement Director, and Finance & Operations Director on a regular basis to ensure strategic coordination of services
- Lead case briefing meetings to monitor client progress, adjust case plans, and effectively address the needs of clients
- Initiate collaboration with other staff to efficiently serve families and communicate about trends and needs within the refugee community
- Develop or review client service systems and tools with other team managers
- Participate in conference calls and regular communication with WR's Home Office
- Actively support the integration of the Dynamics 365 customer relationship management software, Salesforce, and other tools into office workflows
- External Communication
- Communicate regularly with service providers to ensure timely service delivery
- Advocate on behalf of refugee families when necessary
- Ensure timely communication with volunteers and churches involved with refugee families, in coordination with Church & Community Engagement team
- Attend state, headquarter, and coalition meetings to ensure programs are rendered affectively and efficiently to meet community needs and standards of funding partners
- Other duties as assigned by supervisor
Knowledge, Skills, & Abilities
- Demonstrated experience and understanding of case management processes
- Strong verbal and written communication skills
- Extremely detail-orientated
- Excellent time management skills with ability to delegate
- Previous professional experience in social services sector strongly preferred
- Previous experience managing a team comprised of numerous staff members
- Skill and sensitivity working with people from various backgrounds and beliefs
- Ability to work with minimum supervision and resolve problems/issues promptly and effectively
- Ability to work well on a team in a synergistic work environment, a flexible and motivated team player
- Ability to prioritize, multi-task and organize in a fast paced and fluid environment
- Undergraduate degree and master's degree in social work or related field strongly preferred
- Knowledge of US resettlement and immigration funding and infrastructure preferred but not required
- Bi-lingual language skills preferred but not required
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
- Undergraduate degree and master's degree in social work or related field strongly preferred
- Ability to work evenings and weekends as client's needs change
- Valid driver's license and reliable access to an insured vehicle required
- Must be able to pass a background check and MVR check
- Experience in computer skills (Email, Word, Excel, Microsoft 365, Teams, and Zoom
World Relief offers a competitive benefits package (25 hours + per week):
- Medical, Dental, Vision
- Offer 16 company Paid Holidays + 4 additional Personal days per year!
- Paid Sick and Vacation Time
- Paid Parental Leave (12 weeks for qualified employees)
- FSAs: Medical & Dependent Care, & Commuter Funding
- Supplemental Life Insurance (employee, spouse, and children)
- Critical Illness, Hospital Indemnity, and Accident insurance policies
- Legal Shield Insurance
World Relief pays 100% for eligible employees:
- Group Term Life (employee, spouse, and children)
- Long Term & Short-term Disability
- Accidental Death and Dismemberment (AD&D)
- Long Distance Travel Insurance
- Employee Assistance Program (EAP)
World Relief - Retirement:
- 401K & Roth
- WR matches up to 4%, then an additional quarter percent up to 10%
- Eligibility: Full Time (40 hours per week) is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.
World Relief Discounts (Immediately Eligible):
- Verizon
- Pet Insurance through Nationwide
- Home and Auto insurance through Liberty Mutual
- Working Advantage Discount Program
- Active & Fit Gym Membership
World Relief is honored to be recognized with the Silver-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
·The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
·Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
·The employee frequently is required to sit, reach with hands and arms, talk and hear.
WORK ENVIRONMENT:
·General office setting. World Relief also offers hybrid and remote schedules for limited positions.
·Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
·Year-end archiving activities involve repeated lifting and bending.
·Physical, emotional and intellectual demands
·Equipment used: Employee computer (desktop or laptop), printer, and copier.
·All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.
We are proud to be an EEO/AA employer M/F/D/V.
For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
Legal Background in the United States
World Relief is both an equal opportunity employer and a faith-based religious organization. World Relief strictly prohibits and does not tolerate unlawful discrimination against employees on the basis of person's race, color, sex, national origin, age, disability, genetic information, or any other characteristic protected under applicable federal, state, or local law, which does not conflict with the protections afforded World Relief as a faith-based employer.
In addition, physical or mental limitations will not be a factor in the application of World Relief's employment policies or employee practices, except for those situations in which occupational requirement make consideration of such factors necessary.
Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a) World Relief has the right to, and does, hire only candidates who agree with World Relief's Statement of Faith.
PI240420334
Source : World Relief