Intake Technician - Verity IT

Launch your career into IT as Intake Technician.

This is the perfect entry point for someone who loves technology, is a great communicator, and has a natural desire to help others. As an Intake Technician at Verity IT, you'll have the chance to build the company brand, gain professional IT experience, and hone your technical skills.

With a management team dedicated to your success, we work with you to create a roadmap for your IT career that helps you constantly learn new skills and develop professionally. We love to promote from within and many of our Intake Technicians become full-time Help Desk Technicians.

YOUR DAY-TO-DAY

• Acting as the first point of contact when our clients need our help
• Answering incoming calls and emails in a friendly and efficient manner
• Solving a variety of IT concerns and assigning tickets to Technicians
• Explaining technical terms in a way clients can understand
• Providing the high-end customer service our clients expect from Verity IT

HOW YOU'LL EXCEL

• Customer Service & Communication – a natural eagerness to assist others and the ability to communicate clearly
• Troubleshooting & Problem Solving – can make good decisions quickly in a dynamic environment
• Multitasking & Time Management – every hour brings new opportunities, being able to keep track of your day is critical
• Love of Learning – we want you to be successful and learn all you can about the IT world

DESIRED EDUCATION AND TRACK RECORD

• Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active day
• Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician. An equivalent college degree may substitute.
• Technical aptitude and general experience troubleshooting hardware and software.
• Consistently exceeded customer expectations through extraordinary service

This is a full-time position. Salary is based on your experience, technical knowledge (which we will test in our recruiting process), industry certifications you currently hold, and overall alignment to the needs of our team.

Please submit your resume and salary requirements. The information you submit will be reviewed promptly and if it is determined you could be successful in this role, we'll be in touch.

WHO WE ARE

Founded in 2014, Verity IT is a Managed Service Provider (MSP) focused on providing cutting edge technology and cyber security solutions to companies in the markets we operate in today. Our origins began in Chicago, IL, but we have since expanded to other markets to support our clients and ensure we can find the best talent to support the growing needs of our clients. We believe strongly in developing that focus on not only IT solutions, but cyber security solutions that address the needs and requirements of our clients.

In order to build, maintain, and optimize these types of solutions, we need high-performing, highly collaborative teammates who are excited to join in this journey with us. People choose to join Verity because of our family-oriented culture, our growth, our professional development program and many more reasons. Hopefully you get to learn more about them. If this sounds like a place you could envision yourself working, let's connect and discover if we have the foundation to build something great together.

WHAT YOU GET IN RETURN

As an employee at Verity IT, you will have a direct impact on our operations, our clients, and your fellow team members. Because of that impact, you get our respect and gratitude for the role you play in making Verity the best it can be. We consider mentoring and participating in the continual learning of others to be absolutely essential for both you and your co-workers.

To reflect our commitment to our employees, we offer a very generous PTO program, 401k matching, employee outings (virtual and in person), reimbursement for approved seminars, conferences, and certifications, and medical, dental, life, and vision insurance….and that's just the start.