Intake Specialist & Receptionist - AIDS Healthcare Foundation

SunServe is Broward County’s leading lesbian, gay, bisexual, transgender, intersex, asexual/ally and gender variant+ (LGBTQIA+) social service agency. Click here to learn how we help!

Our mission is to provide critical life assistance and professional mental health services with an emphasis on economically disadvantaged, marginalized youth, and senior adults in the greater South Florida metropolitan area. We provide high quality, culturally relevant care for all with an emphasis on those in financial need, minorities, youth, seniors, HIV+ persons, and those with life-challenging physical or emotional conditions.

Even today, LGBTQ individuals face health disparities and societal stigma that makes the assistance SunServe prov dies critical to the well being of our community.

Summary:

Our receptionist is the first point of contact for our organization and ensures the front office runs smoothly. To be successful as a receptionist, you should have a pleasant personality, as this is also a customer service role. You should also be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. Ultimately, the Receptionist's duties and responsibilities are to ensure the front desk welcomes all guests and clients positively and executes all administrative tasks to the highest quality standards.

Key Responsibilities:

• Maintains intake schedule for clients and housing case managers for intake; maintains communication about schedule; assists Housing Director with related paperwork. Other duties as assigned by the Director of Housing Case Management.
• Smile, greet and welcome guests as soon as they arrive at the office.
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls.
• Ensure the reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk.
• Update calendars and schedule meetings.
• Ensure therapists are directed to appropriate assigned treatment rooms.
• Keep updated records of office expenses and costs.
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing.

Qualifications:

• Effective verbal and written communication skills.
• Strong and timely documentation and assessment skills.
• Strong team/consensus building skills.
• Ability to use holistic, client-centered approach.
• Ability to work with diverse population and demonstrate cultural proficiency.
• Ability to effectively resolve conflict and cope with crisis situations.
• Proficient with technology.
• Assertive, patient, good listening skills, effective time manager.
• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Prefer experience working with LGBTQIA+, HIV+, mental health or non-profit communities.
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise.
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks.
• Customer service attitude
• High school degree: additional certification in Office Management is a plus.

We at SunServe/AHF believe that each individual is entitled to equal employment opportunities without regard to race, color, creed, gender, sexual orientation, gender identity, marital status, national origin, age, veteran status or disability. The right of equal employment opportunity extends to recruiting, hiring selection, transfer, promotion, training and all other conditions of employment.