Intake Specialist - Lifespan
Pawtucket, RI
About the Job
Summary: To obtain information from callers to the agency
to gather necessary screening information to direct the caller to the
appropriate level of care and to ensure accurate and timely documentation of
these contacts into the electronic medical record.
Responsibilities: To Demonstrates Demonstrates Coordinates Maintains Assists Directs May May Will Other
obtain information from callers to Gateway Healthcare Intake line to determine
pay-source information by verifying eligibility and coverage limitations with
all insurance companies.
ability to engage clients and their families in way that is appropriate to
their age culture and psychiatric status.
working knowledge of the admission and/or medical criteria regarding the
behavioral health services offered by Gateway and/or in the community (IHH/ACT;
PACS outpatient therapy; Eastman House).
with PES clinicians around making initial appointments; walk in's and/or
emergency evaluations.
the schedule of appointments for the PES clinicians inclusive of initial evaluations;
warm hand off's; therapy appointments and/or clinical assessments and safety
evaluations.
with provision of insurance information to administrative staff and assists
with billing functions as needed; including verifying/researching of current
insurance.
callers with any current risk factors to speak with a PES clinician to assess
for safety; ongoing.
be required to attend conferences and/or trainings as requested.
be required to cross train other members of the department.
update demographic information in the medical record; as indicated to ensure up
to date information is captured in the medical record.
duties as assigned.
Other information: QUALIFICATION REQUIREMENTS: High NECESSARY No Valid CPR JOB KNOWLEDGE SKILL AND Effectively present information and respond to Read analyze and interpret professional journals Write reports and general correspondence. Analyze client and system information identify Deal with several abstract and concrete variables Ability to successfully complete all required Oral and written communication skills including Ability to add subtract multiply and divide in
School diploma (GED) required. Bilingual (English/Spanish) highly
preferred. Must have at least 2 years
verifiable experience in an office environment.
SPECIAL REQUIREMENTS:
professional license required.
driver's license.
and First Aid certification.
ABILITY:
questions from professionals managers clients family and the general public.
policy and procedures and governmental regulations.
problems establish facts draw valid conclusions develop options and
strategies for resolving problems monitor implementation and evaluate the
problem solving process for effectiveness.
concurrently.
training and certifications
speech grammar spelling and legibility are at sufficient level to ensure
effective and appropriate communication.
all unites of measure using whole numbers common fractions and decimals
either manually or by use of a calculator.
Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.
Location: Gateway Healthcare Inc. USA:RI:Pawtucket
Work Type: Full Time
Shift: Shift 1
Union: Non-Union