Intake Specialist - Lifespan

Summary:
To obtain information from callers to the agency to gather necessary screening information to direct the caller to the appropriate level of care and to ensure accurate and timely documentation of these contacts into the electronic medical record.

Responsibilities:

To obtain information from callers to Gateway Healthcare Intake line to determine pay-source information by verifying eligibility and coverage limitations with all insurance companies.

Demonstrates ability to engage clients and their families in way that is appropriate to their age culture and psychiatric status.

Demonstrates working knowledge of the admission and/or medical criteria regarding the behavioral health services offered by Gateway and/or in the community (IHH/ACT; PACS outpatient therapy; Eastman House).

Coordinates with PES clinicians around making initial appointments; walk in�s and/or emergency evaluations.

Maintains the schedule of appointments for the PES clinicians inclusive of initial evaluations; warm hand off�s; therapy appointments and/or clinical assessments and safety evaluations.

Assists with provision of insurance information to administrative staff and assists with billing functions as needed; including verifying/researching of current insurance.

Directs callers with any current risk factors to speak with a PES clinician to assess for safety; ongoing.

May be required to attend conferences and/or trainings as requested.

May be required to cross train other members of the department.

Will update demographic information in the medical record; as indicated to ensure up to date information is captured in the medical record.

Other duties as assigned.

Other information:

QUALIFICATION REQUIREMENTS:

High School diploma (GED) required. Bilingual (English/Spanish) highly preferred.  Must have at least 2 years verifiable experience in an office environment.

NECESSARY SPECIAL REQUIREMENTS:

No professional license required.

Valid driver�s license.

CPR and First Aid certification.

JOB KNOWLEDGE SKILL AND ABILITY:

Effectively present information and respond to questions from professionals managers clients family and the general public.

Read analyze and interpret professional journals policy and procedures and governmental regulations.

Write reports and general correspondence.

Analyze client and system information identify problems establish facts draw valid conclusions develop options and strategies for resolving problems monitor implementation and evaluate the problem solving process for effectiveness.

Deal with several abstract and concrete variables concurrently.

Ability to successfully complete all required training and certifications

Oral and written communication skills including speech grammar spelling and legibility are at sufficient level to ensure effective and appropriate communication.

Ability to add subtract multiply and divide in all unites of measure using whole numbers common fractions and decimals either manually or by use of a calculator.

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status.   Lifespan is a VEVRAA Federal Contractor.

Location: Gateway Healthcare Inc. USA:RI:Pawtucket

Work Type: Full Time

Shift: Shift 1

Union: Non-Union