InTake/Scheduling Coordinator - Vicdania Home Health
Dover, DE
About the Job
The Intake/Scheduling Coordinator will:
- Provide superior customer service while answering the phones and directing customer calls to the appropriate staff.
- Monitor and address referrals from different online home health referral portals.
- Verify insurance eligibility for incoming referrals and refer to clinical team for review.
- Determine home health disciplines needed from referral and verify that patients are established with PCP.
- Answer phones, receive all intake information and enter referral information into EMR
- Complete intake forms and route them appropriately for admissions approval to Clinical Director
- Initiate authorization process, and review of cases on a weekly basis
- Schedule initial discipline visits (SN, PT, HHA).
- Call potential patient on the day before admission to verify discharge date and inform them that agency clinician will call to schedule initial visit.
- Communicate on a routine basis with all Intake partners to maintain smooth relations and to obtain needed information
- Confer with Clinical Director on all complaints; ensures that appropriate documents are compiled and a response is provided to appropriate stakeholders in a timely manner
- Must have substantive experience in working referral/Intake related tasks in an interdisciplinary (RN, PT, OT, ST, CSW, CNA) Home Health Agency or related Health Care Organization
- Complete mandatory Missed Visit Reporting as directed by the state.
- Create, maintain and handle staffing/client scheduling.
Qualifications for an Intake/Scheduling Coordinator:
- High School Diploma and preferrable Medical Coding/Billing education.
- Prior knowledge of/experience with Medicare, Medicaid and commercial insurance prior authorization process.
- Prior medical office experience preferred.
- Strong computer skills required (electronic medical record).
- Excellent communication and interpersonal skills.
Vicdania offers:
- A comprehensive benefits plan that includes the following: Paid holidays, PTO accrual, medical health plan, and direct deposit.
Source : Vicdania Home Health