Intake & Engagement Specialist - SouthLight Healthcare

Administrative Assistant - Full Timern rnJoin a supportive team who values teamwork and professional growth!rnAs our full-time Administrative Assistant, you will collaborate with the Intake and Administration teams. This position works in SouthLight's Opioid Treatment Program and serves as the primary point of contact for new and existing SouthLight clients. You will be responsible for greeting, client check-in/check-out, scheduling, collection of appropriate co-pays and service fees associated with the visit and reconciling money daily. Experience working with the Mental Health and Substance Use population is highly preferred and will help you succeed in this role.rnOur Administrative Assistant must be willing to travel between our two Raleigh locations throughout the week, as needed, but will not need to travel back and forth between locations in the same day!rn rnSchedulernHours for this position are Monday-Friday, 12pm-8pm.rnPay rnStarting at $17.00 dollars per hour.rnBenefitsrnBeing a part of a non-profit behavioral health organization has some unique benefits, along with our incredible health insurance options. Working here at SouthLight, you will be able to make a difference in people's lives every day, and know that you are a part of inspiring positive change in your community.rnFull-time employees are eligible for medical benefits the first of the month 30 days after hire date. Options for a standard plan and an HSA plan with a $300 initial contribution and up to a $25 per paycheck match. 10 paid holidays and PTO hours which accrue at a rate of 10 hours per month. After 6 months employees are eligible to enroll in our 401(k) plan which has a 4% match. Company paid life insurance, short and long term disability, in house and paid training opportunities, and additional pay for working holidays.rn rnJob Responsibilities of an Administrative Assistant rnrnAnswer incoming calls, provide information regarding treatment services and general inquires and transfer calls to the appropriate source rnManage client flow by providing timely check-in procedures upon arrivalrnCollect outstanding balances, coinsurances, deductibles, copays and self-pay balancesrnPerform skilled keyboarding and accurate data entry in a fully integrated electronic medical record systemrnProvide general administrative support for the program including filing, typing, copying, data entry and faxing in a prompt, efficient and cooperative mannerrnrn rnQualifications of an Administrative Assistant rnEducation and ExperiencernrnMinimum of HS diploma or GEDrnMinimum one year of experience in front office, customer service or related field. Behavioral health experience a plusrnrnKnowledge, Skills and Abilities rnrnProfessional interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse communityrnHighly organized and detail-orientedrnDemonstrated ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change in a fast-paced environmentrnCommitment to strong customer service focus rooted in empathyrnExcellent time management and prioritization skills to handle and manage high volume of callsrnOrganizational skills to prioritize workload and meet deadlines, develop and carry-out project assignments in an efficient and timely manner and to provide accurate and succinct documentation of activitiesrnAbility to use an electronic medical record systemrnComfortable with MS Office Suite and windows-based applicationsrnrn rnAbout SouthLight HealthcarernTap into your passion at SouthLight Healthcare. Build your career in an environment where your voice, passion and work matters every day. At the core of SouthLight is a commitment to our values, our employees and clients. We strive to be an organization where every colleague can contribute and excel. We are an equal opportunity employer and committed to building a culture that values diversity and inclusion. SouthLight offers competitive opportunities and a robust benefits package.rnFounded in 1970, SouthLight Healthcare is one of the area's largest and long-established nonprofit providers of substance use treatment and mental health services. With outpatient and community-based programs, SouthLight provides prevention, education and treatment services in the Triangle and beyond. SouthLight has multiple office locations throughout the Triangle area, serving more than 9,000 clients each year. Services include adult outpatient counseling, Intensive Outpatient Program, Psychiatric Services and Medication Management, Opioid Treatment Program, Court Deferral Program, Peer Support Services, Family Centered Treatment, Community Support Team and a residential treatment program for women and children and more.rn rnHow to ApplyrnYou may apply at our website: https://www.southlight.org/careers & click "View Current Openings" You can also sign up for job alerts!