Intake Clerk - Church World Service

About CWS:

Imagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.

Purpose:

The Intake Clerk will serve as the central point of contact for arriving to the office. This position involves working directly with clients in a fast-paced environment while maintaining professional standards and best practices. Incumbent will greet clients at establishment and determine nature of business.

Responsibilities:

• Greet clients and control the flow of clients within the office.    
• Conduct eligibility screenings for walk-in clients including asylees, refugees, and immigrants.
• Collect required eligibility documentation for clients being assisted.
• Input client information in accordance with established requirements.
• Maintain up-to-date knowledge and eligibility criteria.
• Remain up-to-date on case managers’ schedules and set appointments for eligible clients.
• Keep accurate information on the times and dates for all weekly orientations and provide them to eligible clients.
• Conduct follow-up phone calls as required by the contract.
• Perform standard clerical work such as scanning and printing.
• Perform other duties as requested by the CRS Case Management Program Manager or their designee.

Qualifications:

Education: 

• Associate Degree in related field, or two years of related experience in customer service.
• Strong verbal and phone etiquette.
• Fluent in Haitian Creole and/or Spanish.    

Experience: 

• Previous work experience and interest in refugee resettlement or other direct social services is desired.
• Cultural sensitivity is essential.

Other Skills:

• Superior written and verbal communication skills are required.
• The successful candidate must be computer literate, with proficiency in MS Office (Excel and Word) and internet applications required.
• Fluency in English and Spanish and/or Creole required.
• Excellent customer service skills, interviewing skills, and the ability to connect with diverse population.

Special Requirements:

• Background check required.
• Level 2 Fingerprint check required.

This is a grant funded position.

Benefits :CWS offers a competitive benefits package that includes:    - 403 (b) Retirement Plan                                               - Medical, Dental and Vision Insurance                                                  - Generous Paid Time Off (18 Paid Days Off; 24 Days after 2 Years)  - 14 Official Holidays  - 12 Sick Days Off (Accrued monthly)                                      - Life Insurance and AD&D                                             - Long Term and Short-Term Disability                                                  - Employee Assistance Program (EAP)                                                 - Health Savings Account                                               - Flexible Spending Accounts