Intake Care Senior Representative - HireTalent
El Paso, TX 79907
About the Job
The Medicare Population Health HRA Care Navigator is responsible for outreaching to *** Healthcare Medicare customers to screen health, lifestyle, care coordination needs and engage them in internal Population Health programs. Job related functions include telephonic customer outreach to complete health screenings, educating customers on available benefits, coordinating with internal teams to ensure timely hand-off to appropriate care teams, and maintaining documentation for regulatory review. The HRA Navigator must ensure all necessary information is collected, reviewed, and processed according to established policies.
Potential activities that may occur during telephonic customer interaction will vary, but may include:
Completing telephonic HRA s or processing incoming mailed or faxed HRA s
Assisting with the scheduling of medical appointments
Connecting customers to case management and community resources
Addressing gaps in care and educating customer on having an annual face to face visit with their provider.
Educating customers on plan benefits
Routing customer referrals to appropriate care management team based on identified needs.
Escalating customer concerns or issues appropriately
.
Requirements:
Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.
Empathetic attitude with ability to offer emotional
Experience and knowledge of multiple aspects of the health care
Excellent listening skills
Helps customers identify problems or barriers and navigate health care
Passion for the proper care and well-being of customers
Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.
Works well in a team approach with strong interpersonal skills
Ability to handle multiple tasks, set priorities and develop action Detail oriented.
Knowledge of regulatory requirements with emphasis on Medicare
Potential activities that may occur during telephonic customer interaction will vary, but may include:
Completing telephonic HRA s or processing incoming mailed or faxed HRA s
Assisting with the scheduling of medical appointments
Connecting customers to case management and community resources
Addressing gaps in care and educating customer on having an annual face to face visit with their provider.
Educating customers on plan benefits
Routing customer referrals to appropriate care management team based on identified needs.
Escalating customer concerns or issues appropriately
.
Requirements:
Possesses strong written and verbal communication skills with a focus on top- quality customer service and health care coordination.
Empathetic attitude with ability to offer emotional
Experience and knowledge of multiple aspects of the health care
Excellent listening skills
Helps customers identify problems or barriers and navigate health care
Passion for the proper care and well-being of customers
Proficient in computer application skills and navigation, including email (Outlook), spreadsheets (Excel), Word processing, and data input, including ability to utilize dual monitors.
Works well in a team approach with strong interpersonal skills
Ability to handle multiple tasks, set priorities and develop action Detail oriented.
Knowledge of regulatory requirements with emphasis on Medicare
Source : HireTalent