Intake Aide at Civilian Office of Police Accountability

All positions with the City of Chicago close promptly at 11:59 pm CDT.  Applications for this position will be accepted until 11:59 pm CDT on January 6, 2025 (unless extended).  

This position is open to current BIDDERS from AMERICAN FEDERATION OF STATE, COUNTY AND MUNICIPAL EMPLOYEES (AFSCME) and the PUBLIC including current City of Chicago employees in other unions or non-union positions.  Only current City employees covered under the City’s collective bargaining agreement with AFSCME are considered BIDDERS and are eligible to bid.  Qualified BIDDERS who properly submit a bid will receive preference over any non-bidders.

BID INSTRUCTIONS:           

1. Apply on the bid site: cityofchicago.org/careers;
2. Check the box on your profile titled “Currently employed by the City of Chicago”.
3. Enter your employee ID (located on your pay stub labeled ‘payee/employee number’); and
4. Select your correct bargaining unit.

Failure to follow these instructions will result in a rejected bid application.

WORKING WITH THE CIVILIAN OFFICE OF POLICE ACCOUNTABILITY (COPA)

The mission of COPA is to:

• provide a just and efficient means to fairly and timely conduct investigations within our jurisdiction;
• determine whether allegations of police misconduct are well-founded;
• identify and address patterns of police misconduct; and
• make policy recommendations to improve the Chicago Police Department, thereby reducing incident of police misconduct.

ROLE SUMMARY 

Under general supervision this position with the Civilian Office of Police Accountability (COPA), interviews complainants in person or on the telephone to ascertain and record detailed information relative to complaints; and performs related duties as required. 

Location:           1615 W. Chicago Ave, 4th floor, Chicago, IL 60622 

Days:                Monday - Friday 

Hours:               9:00am to 5:00pm  

Salary:              $48,960 (non-negotiable)

This position is covered by the collective bargaining agreement between the City of Chicago and the American Federation of State, County and Municipal Employees (AFSCME) and is in the career service.

ESSENTIAL DUTIES 

• Obtains information from complainants regarding the nature of the complaints and related information such as persons involved, locations, times, and dates. 
• Records information pertaining to complaints using a personal computer and maintains records detailing their disposition. 
• Prepares descriptive narratives explaining the events and actions taken by individuals involved in the complaints. 
• Completes departmental forms and other related documentation required for the processing of complaints. 
• Retrieves and forwards complaint information to the appropriate staff for investigation and resolution. 
• Research information and compiles reports on complaints and their status. 
• Responds to inquiries from the public regarding the status of complaints. 
• Maintains and retrieves complaint documents as part of investigation efforts. 
• Performs clerical office support functions such as answering the telephone, faxing, scanning, photocopying, and filing, as required. 

The list of essential duties is not intended to be exhaustive; there may be other duties that are essential.   

MINIMUM QUALIFICATIONS

Two years of public service, customer service experience or clerical experience; or an equivalent combination of education, training, and experience. 

Preference will be given to candidates possessing the following:

• Bachelor’s degree or higher.
• Previous customer service experience.
• Previous work experience in the fields of social services, social work, criminal justice, or a related field.
• Previous work experience using case management software.
• Ability to read, write and speak any language other than English.

ABOUT YOU

COPA is seeking candidates with a strong focus on the following values:

• Integrity: Maintaining a commitment to honesty, personal responsibility, excellence, and utmost professionalism in the work performed by COPA and in all internal and external interactions.  This includes a commitment to identifying and dismantling discriminatory systems and culture within COPA, the Chicago Police Department, and the community. 
• Transparency: Promoting the sharing of information about the work of COPA internally and externally in a manner not in conflict with City and COPA policy, such that the public trust in the mission of COPA is established and maintained.  This includes a commitment to cultivating a respectful work environment and team building to ensure effective communication that furthers common goals. 
• Independence: Conducting the business of COPA in a manner that is objective and free from political or other outside influences, such that the public trust in the mission and work of COPA is established and maintained.  This includes a commitment to informed decision making and continual efforts to improves processes and systems to further the mission of COPA. 
• Timeliness: Conducting the business of COPA in a manner that promotes timely and fair resolution to all matters. 

SELECTION REQUIREMENTS

This position requires applicants to complete an interview, which will include a written exercise.  The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the oral interview and written exercise, will be selected for hire.

All references to political sponsorship or recommendations must be omitted from all application materials submitted for City employment.

The City is an Equal Employment Opportunity and Military Friendly Employer.

All employees of the City must be actual residents of the City as outlined in 2-152-050 of the City Chicago Municipal Code.  Proof of residency will be required.

Application Evaluation: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

Education & Employment Requirements and Verification: You must provide information about your educational background and work experience including job titles, dates of employment (month/year), and specific job duties on your resume and/or application as it relates to the qualifications of the position for which you are applying. ‘Acting Up’ cannot be considered for current City employees. Please attach all applicable transcripts, diplomas, licenses, and/or certificates as outlined on the job posting for the position you are applying for. The initial evaluation will be based on information provided and documents submitted with the application. Applications must be submitted by the individual applicant. Employment applications lacking the required documentation will not be considered. For information regarding the required attachments, please review the description section of the job posting. Please be advised that if you are selected to be hired you must provide, upon request, adequate information regarding your educational and employment history. If you have received your degree internationally, you will be required to provide a Foreign Credential Evaluation. If the City of Chicago cannot verify this information, any offer extended to you will be withdrawn and you will not be hired.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. 

FAIR CHANCE HIRING EMPLOYER: The City of Chicago is committed to being a Fair Chance Hiring employer. We value applicants with diverse experiences, including those who have had prior contact with the criminal legal system. Having a criminal history, including prior incarceration, arrest(s), and/or conviction(s) does not automatically disqualify you from employment with the City of Chicago.

If you receive a conditional offer of employment, the City will conduct a background check. The resulting report will be used to conduct an individualized assessment to determine if the nature of any prior conviction conflicts with the specific duties and responsibilities of the job for which you have been selected. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances.

Employee Vaccination Requirement: City of Chicago employees must, as a condition of employment, be fully vaccinated against COVID-19 effective October 15, 2021. This Policy applies to all City employees. If you are not able to receive the vaccine for medical or religious reasons, you may seek approval for an exemption in accordance with applicable City processes. For more information on the vaccine policy please visit: https://www.chicago.gov/city/en/depts/dhr/supp_info/city-of-chicago-employee-vaccination-policy.html

Reasonable Accommodation: If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 or disabilityaccommodations@cityofchicago.org. Please be prepared to provide information in support of your reasonable accommodation request.

Salary and Benefit Information: For more information regarding compensation with the City of Chicago, please visit:
https://www.chicago.gov/content/dam/city/depts/dhr/supp_info/JobClassification/2023_2024_Classification_and_Pay_Plan.pdf

For more information regarding benefits please visit:
https://www.chicago.gov/city/en/depts/fin/benefits-office.html