Insurance Operations Specialist - AgTexas Farm Credit Services

COMPANY PROFILE:

AgTexas Farm Credit Services serves and supports approximately 2,600 member/borrowers in areas of lending, insurance sales, appraisal, and/or leasing. Eleven office locations can be found throughout the Association's 43-county trade territory, and the association has an average loan volume of approximately $2.85 billion, with total assets equaling $3.2 billion. The lending portfolio consists of cotton, livestock, dairy, feed grains, real estate, and ag-related business loans. Additionally, the association territory provides diversity in production and mortgage loans as well as commodities financed. Without strong financial backing farmers and ranchers will not survive, and people will not have food to eat or clothes to wear. AgTexas provides reliable credit and crop insurance to our member-owners, so they can feed and clothe the world.

POSITION:

The Insurance Operations Specialist position is located in any AgTexas office location and salary that is negotiable depending upon experience. This position works directly with all members of the insurance team to process time-sensitive, detailed insurance documents.

*AgTexas, at its sole discretion, may offer this position with a different title based upon the qualifications of the candidate.

MINIMUM EDUCATION AND EXPERIENCE:

Bachelor's degree in business, accounting, finance, or equivalent experience in a related field and at least two (2) years of related business experience. An Agriculture Limited Lines insurance license and a Property & Casualty insurance license are required for this position. General knowledge of crop and livestock insurance, insurance underwriting standards, and the practices and procedures of insurance underwriting. A general knowledge of accounting/financial systems is a must. Strong customer relationship skills and commitment to outstanding customer service is required. The ideal candidate will demonstrate proficient computer skills, a willingness to learn new software applications; must possess the ability to work within deadlines with accuracy and attention to detail. Excellent oral and written communication skills as well as personal computer skills are required.

KEY RESPONSIBILITIES:

• Functions in a training capacity to gain familiarity with a variety of crop and multi-peril insurance concepts, practices, and procedures. Learns to review financial and legal information and calculate rates and premiums from approved tables. Gains knowledge of commonly used concepts, practices, and procedures of crop and multi-peril insurance.
• Manages client lists and assists senior-level staff with development of new customer leads.
• Maintains all required insurance documentation and ensures accurate enrollment processes are followed. Handles routine enrollment issues.
• Calculates rates and premiums from approved tables. Assists senior-level staff with resolution of policyholder's loss claim issues.
• Assists senior-level staff with client retention efforts and may suggest additions or changes in insurance programs to policyholders.
• Serves as a liaison between the Association and insurance carriers.
• Performs various insurance administrative and servicing duties including answering customer's questions, routing applications, data entry, monitoring insurance requirements, and reporting.
• Answers incoming calls to department staff, representing department or association in a professional manner; relays messages; transfers calls to appropriate person for assistance; receives and refers visitors and telephone calls; responds to routine requests for information and refers more complex requests to appropriate staff members. Picks up, opens, sorts, and distributes mail to appropriate personnel.
• Composes basic correspondence on well-defined matters. May be directed to respond to routine correspondence not requiring manager's attention.
• May coordinate and schedule external and internal meetings, training activities, seminars, etc., through arranging for meeting space, coffee service, and luncheon reservations; makes travel arrangements for department or association staff, including transportation and hotel arrangements, as directed.
• Operates a variety of standard office equipment according to detailed instructions, which may include computers, paper shredders, telephones, photocopiers, fax machines and scanners.

WORKING RELATIONSHIPS:

Frequent interaction with association customers. Frequent interaction with association departmental staff. Occasional interaction with Farm Credit Bank of Texas staff. Frequent interaction with area professionals and others who deal with the Association in the normal course of business.

EOE/AA/M/F/D/V

AgTexas FCS is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, national origin, protected veteran status, sexual orientation, gender identity or genetic information.

Persons with disabilities who require an accommodation to complete the application process should call our Lubbock office at (806) 745-4575 and ask to speak to one of our HR representatives to request accommodation in the application process.