Insurance Learning & Communications Program Manager - Huntington National Bank
Pittsburgh, PA
About the Job
Description
Summary:
The Insurance Learning & Communications Program Manager supports creation, deployment and ongoing oversight of Insurance sales process and skills development efforts. These efforts are designed to provide resources, training, competency development, career enhancement and/or other learning and development for colleagues and leaders within Insurance and the primary segments of the bank. This would include development and ownership of our Insurance Advice and Guidance playbooks. This colleague would also own the internal communication plan and change management efforts for Insurance.
Duties & Responsibilities:
+ Partner and consult with stakeholders to identify training needs and recommend appropriate learning strategies
+ Develop learning content and a variety of delivery methods including standard training, job aids, quick reference guides, podcasts, and more
+ Maintain an up-to-date knowledge of operations, technology, products, policies and procedures as needed to provide effective training and resources
+ Facilitate classes and workshops as needed
+ Develop and coordinate new colleague onboarding
+ Develop and maintain success profiles for primary roles within insurance.
+ Incorporate evaluation tools to measure training effectiveness as appropriate
+ Manage SharePoint and Essentials pages for Insurance
+ Develop and deliver change management programs around new initiatives
+ Build out and maintain Advice and Guidance Playbooks
+ Develop and own internal communication strategy including special campaigns/initiatives, announcements, crisis management, and projects.
+ Write and edit complex and time sensitive communications for large groups of colleagues leveraging multiple channels
+ Support Insurance leadership by providing scripts for calls and email communications.
+ Attend partner meetings to anticipate and support communication needs and offer customized solutions
+ Performs other duties as assigned
+ Ability to travel
Basic Qualifications:
+ 5+ years of learning and development experience (instructional design, facilitation, consulting)
+ Bachelor's Degree
Preferred Qualifications:
+ Excellent written and oral communication skills
+ Results-focused, highly motivated and self-starter
+ Strong organizational skills to manage multiple projects and priorities simultaneously
+ Attention to detail and ability to creatively find opportunities for improvement
+ Proven ability to effectively interact with program partners and executive leaders
+ Ability to think critically under pressure and apply strong problem-solving skills
+ Ability to influence team members (in a non-direct report environment)
+ Critical-thinker able to quickly identify themes and patterns and connect the dots for solutions or efficiencies
#LIhybrid
#LI-KB1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Summary:
The Insurance Learning & Communications Program Manager supports creation, deployment and ongoing oversight of Insurance sales process and skills development efforts. These efforts are designed to provide resources, training, competency development, career enhancement and/or other learning and development for colleagues and leaders within Insurance and the primary segments of the bank. This would include development and ownership of our Insurance Advice and Guidance playbooks. This colleague would also own the internal communication plan and change management efforts for Insurance.
Duties & Responsibilities:
+ Partner and consult with stakeholders to identify training needs and recommend appropriate learning strategies
+ Develop learning content and a variety of delivery methods including standard training, job aids, quick reference guides, podcasts, and more
+ Maintain an up-to-date knowledge of operations, technology, products, policies and procedures as needed to provide effective training and resources
+ Facilitate classes and workshops as needed
+ Develop and coordinate new colleague onboarding
+ Develop and maintain success profiles for primary roles within insurance.
+ Incorporate evaluation tools to measure training effectiveness as appropriate
+ Manage SharePoint and Essentials pages for Insurance
+ Develop and deliver change management programs around new initiatives
+ Build out and maintain Advice and Guidance Playbooks
+ Develop and own internal communication strategy including special campaigns/initiatives, announcements, crisis management, and projects.
+ Write and edit complex and time sensitive communications for large groups of colleagues leveraging multiple channels
+ Support Insurance leadership by providing scripts for calls and email communications.
+ Attend partner meetings to anticipate and support communication needs and offer customized solutions
+ Performs other duties as assigned
+ Ability to travel
Basic Qualifications:
+ 5+ years of learning and development experience (instructional design, facilitation, consulting)
+ Bachelor's Degree
Preferred Qualifications:
+ Excellent written and oral communication skills
+ Results-focused, highly motivated and self-starter
+ Strong organizational skills to manage multiple projects and priorities simultaneously
+ Attention to detail and ability to creatively find opportunities for improvement
+ Proven ability to effectively interact with program partners and executive leaders
+ Ability to think critically under pressure and apply strong problem-solving skills
+ Ability to influence team members (in a non-direct report environment)
+ Critical-thinker able to quickly identify themes and patterns and connect the dots for solutions or efficiencies
#LIhybrid
#LI-KB1
Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)
Yes
Workplace Type:
Office
Our Approach to Office Workplace Type
Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.
Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Source : Huntington National Bank