Insurance/Healthcare Helpdesk support (Hybrid) - ARK Solutions, Inc.
Washington, DC 20001
About the Job
Role: Insurance/Healthcare Helpdesk support
Washington, DC (Onsite)
Long term role
EDUCATION: High School/GED
This role is NOT an IT Helpdesk. The project is looking for HSPD-12 experience OR Insurance/healthcare company health care experience. In other words - the project is looking for federal identity card/PIV cards issuance experience OR general phone and email customer help desk experience. The project has not had success with IT Help desk candidates moving into this role as it will not advance those skillsets.
REQUIRED SKILLS:
• No more than 3 years experience in help desk setting.
• Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
• Ability to provide effective help desk support to address requests quickly
• Ability to provide professional and friendly customer service
• Ability to clearly and effectively communicate verbally and in writing
• Analytical skills to resolve complex challenges that require more than following existing operations procedures
• Attention to detail in working with large volumes of data that support critical business and security functions
• Ability and willingness to work a broad range of tasks
• Flexibility to adjust support to rapidly changing client priorities
• Willingness to collaborate with team members and ICAM PMO stakeholders
• Knowledge of client’s or other agency’s ICAM implementation approach, processes, and technical infrastructure
• Knowledge of client’s USAccess credentialing shared service provider tools and procedures
• Knowledge of ICAM-implementation help desk support
• Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio
• Training individuals to adopt or use ICAM credentials and tools.
Support to the client’s HSPD-12 Help Desk to resolve tickets and issues.
Washington, DC (Onsite)
Long term role
EDUCATION: High School/GED
This role is NOT an IT Helpdesk. The project is looking for HSPD-12 experience OR Insurance/healthcare company health care experience. In other words - the project is looking for federal identity card/PIV cards issuance experience OR general phone and email customer help desk experience. The project has not had success with IT Help desk candidates moving into this role as it will not advance those skillsets.
REQUIRED SKILLS:
• No more than 3 years experience in help desk setting.
• Basic computer skills including working with MS Word, MS Excel, MS PowerPoint, Google applications (Gmail, calendar, Google Docs, Google Sites), and databases
• Ability to provide effective help desk support to address requests quickly
• Ability to provide professional and friendly customer service
• Ability to clearly and effectively communicate verbally and in writing
• Analytical skills to resolve complex challenges that require more than following existing operations procedures
• Attention to detail in working with large volumes of data that support critical business and security functions
• Ability and willingness to work a broad range of tasks
• Flexibility to adjust support to rapidly changing client priorities
• Willingness to collaborate with team members and ICAM PMO stakeholders
• Knowledge of client’s or other agency’s ICAM implementation approach, processes, and technical infrastructure
• Knowledge of client’s USAccess credentialing shared service provider tools and procedures
• Knowledge of ICAM-implementation help desk support
• Advanced computer skills including working with complex spreadsheet formulas, MS Project, and MS Visio
• Training individuals to adopt or use ICAM credentials and tools.
Support to the client’s HSPD-12 Help Desk to resolve tickets and issues.
Source : ARK Solutions, Inc.