Insurance Customer Service Specialist - Advent Talent Group

Are you looking for a dynamic role that combines insurance and customer service aspects? Advent Talent Group is currently hiring for an Insurance Customer Service Specialist position for our client located in Plymouth, MN. If you have experience in insurance and are eager to make a valuable contribution, we encourage you to continue reading & apply today!

Overview and Perks:

• Full-time – Contract-to-hire
• On-site – Plymouth, MN
• Compensation: $24/hr. (After passing the state test, $25 an hour)
• Opportunity for professional growth, including the potential to obtain a casualty and property license.

Responsibilities Include:
The Insurance Customer Service Specialist seamlessly handles customer service duties. Providing comprehensive clerical support to streamline departmental operations and assist management.

• Address customer inquiries regarding insurance policies, coverage options, claims processes, and billing statements in a timely and professional manner.
• Investigate and resolve customer complaints and issues, escalating complex cases to management as needed.
• Monitoring financial performance, identifying trends and areas for improvement.
• Demonstrating proficiency in company products and programs to address policy and claims inquiries.
• Processing new enrollments, renewals, and claims following established guidelines.
• Document all customer interactions and transactions accurately in the company’s database or CRM system.

Qualifications Include:

• 2+ years of Customer Service experience
• 1+ years of experience in insurance, preferred.
• Knowledge of insurance products, terminology, and regulations a plus.
• Exceptional customer service skills, maintaining a friendly and professional demeanor in all interactions.
• Process-driven and detail-oriented, adept at prioritizing tasks effectively.
• Outstanding problem-solving and critical thinking abilities, adept at finding prompt solutions for customer inquiries.

Advent Talent Group is an Equal Opportunity Employer
Advent Talent Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status

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