Insurance Customer Service Representative - Jarvis Insurance Agency Inc

Join Jarvis Insurance Agency, a well-established agency with a 40-year history. Led by owner Jeff and a team of agents in a small but busy, close-knit office. Jessica oversees office operations, ensuring a harmonious workplace where everyone gets along. With focus on getting things done to create a supportive atmosphere.

As an Insurance Customer Service Representative at Jarvis Insurance Agency, you'll be part of a team that values collaboration, and a positive work environment. If you're seeking a role where your contributions matter, and you can thrive in a small office setting, this position offers an opportunity to play a key role in maintaining our agency's efficient operations.

Join our team if you're looking for a role where your contributions are valued, and you can thrive in a small office setting. As an Insurance Customer Service Representative, you'll play a crucial role in maintaining the efficiency and positive dynamics of our agency.

Salary Range: $16.00 - $18.00 per hour

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Evenings Off

Weekends Off

Paid Holidays

Equipment Provided

Personal Workspace

Friendly Work Environment

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling.
• Issue Insurance Documentation (COI, ID cards, etc.)
• Demonstrate proficiency with emailing out cancellation letters promptly and accurately, ensuring timely communication with clients.
• Exhibit strong organizational skills by effectively managing filing work and promptly answering phones, with a focus on commercial insurance.

• No previous insurance experience is required! But must be willing to learn the insurance industry.
• Previous Office Experience is Required.
• Pay meticulous attention to detail when making changes to policies, and client data to minimize errors and ensure the highest level of accuracy.
• Handle various client interactions, policy inquiries, and customer service duties concurrently, without compromising the quality of service.
• Candidate must have basic computer software knowledge.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Demonstrate professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.