Insurance Customer Service Representative - Remote - Propel Personnel

• A competitive base salary with an earning potential of up to $65k/year.
• Benefits including medical, dental, vision, 401k, and a generous PTO policy.
• Comprehensive training and professional development opportunities.
• A flexible remote work opportunity within a supportive team environment.

• Serve as the primary contact for policyholders, addressing inquiries, resolving issues, and providing information on insurance products and services.
• Assist customers with policy changes, updates, and renewals, ensuring accuracy and compliance with company guidelines.
• Guide customers through the claims process, including initiating claims, collecting necessary information, and facilitating communication between clients and claims adjusters.
• Educate customers on policy coverage, terms, and conditions, helping them make informed decisions about their insurance needs.
• Maintain accurate records of customer interactions, transactions, and inquiries in CRM system.

• Excellent verbal and written communication skills.
• A passion for delivering exceptional service and a genuine desire to help customers.
• Proven ability to resolve customer issues promptly and effectively.
• Strong organizational skills and meticulous attention to detail.
• Basic understanding of insurance products and terminology is a plus but not necessary.
• Comfortable using CRM software, Microsoft Office Suite, and other relevant customer service tools.

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