Insurance - Customer Service Representative - Wood & Associates Insurance Agency, Inc.

We'll help you grow your career. Join a culture of caring! Excellent compensation and benefits and sign on bonus. We're searching for an enthusiastic, customer-driven, and knowledgeable person to join our team as a full-time Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role.

Salary Range: $24.00 - $26.00 per year

Hourly Base Salary Based on Experience

Health Insurance

Paid Time Off (PTO)

Annual bonus and sales incentive opportunities

Summer hours June 1 Sept 30 Friday close at 4 (paid until 5)

Free parking

Long-term Disability Insurance

401k with 100% match up to 6% of employee pay

License & CEU fees paid by Agency

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Immediately greet all customers, in a friendly and helpful manner.
• Provide exceptional customer service to our clients and prospects.
• Update customer management system with policy information.
• Provide information regarding policies to customers.
• Process customer policy change requests.
• Issue insurance policies to customers.
• Vehicle registration through our in-office RMV site. Training will be provided.

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Strong communication skills, both oral and written.
• Proficiency in Microsoft Office & Adobe Acrobat.
• Possess a genuine willingness to learn, be intuitive, resourceful and coachable.