Insurance Customer Service Representative - Brooks Insurance Agency

Our office is rapidly growing and we are looking to hire the right individual to fit right into our company. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible to provide exceptional customer service to our current clients and new prospects when they call in for assistance.

Insurance industry or agency experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.


**All who apply will be emailed a link to an online assessment. PLEASE complete the assessment to be considered further for this position.**

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Responsibilities

• Handle all incoming claim calls from customers.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personalgoals.

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• A property & casualty license is preferred but will train good individual.
• Responds to all inquiries, cancellation requests, and sales requests within specified timeframe.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.