Insurance Customer Service Representative - Allstate- Sumner Insurance Group

Join Allstate - Sumner Insurance Group, a reputable insurance agency dedicated to providing exceptional service to customers in Tennessee and Kentucky. As a company that values in-person interaction, we prioritize building lasting relationships with our clients, ensuring their insurance needs are met with care and expertise. At the heart of our mission is a commitment to professionalism and a positive work environment, where employees are valued and encouraged to grow.

Salary Range: $38000.00 - $48000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Birthday Off

Team building Activities

Mentor Program

Community Involvement

Volunteer Projects

Responsibilities

Client Interaction: Engage with customers in a courteous and professional manner, addressing their inquiries and concerns effectively.

Policy Assistance: Assist clients with policy changes, coverage questions, and claim inquiries, ensuring accuracy and timely resolution of issues.

Documentation: Maintain detailed and organized records of client interactions, policies, and transactions to ensure smooth operations.

Problem Resolution: Identify and resolve customer issues promptly and efficiently, striving to exceed their expectations.

Product Knowledge: Stay up-to-date on insurance products and services offered, providing accurate information to clients.

Communication Skills: Strong verbal and written communication skills to interact effectively with customers and colleagues.

Customer Focus: A customer-centric approach with a genuine desire to assist clients and enhance their overall experience.

Organizational Skills: Ability to multitask, prioritize tasks, and manage time efficiently in a fast-paced environment.

Problem-Solving Skills: Proficient in identifying, analyzing, and resolving customer issues to ensure satisfaction and retention.

Team Player: Collaborative mindset with the ability to work well in a team-oriented setting, contributing to a positive work environment.