Insurance Customer Service Representative - Tovmasyan Insurance Inc

Join Tovmasyan Insurance Inc, a fast-growing and client-centric insurance agency located in the heart of Granada Hills, California. Our company prides itself on delivering exceptional service with a welcoming smile. We are thrilled to welcome a Licensed Insurance Customer Service Representative to our passionate team. In this on-site role, you will play a vital part in ensuring our clients receive the attention and comprehensive support they need. As a positive force within our company, you'll contribute to our mission of fostering strong, long-lasting relationships with clients through personalized service and efficient solutions. Our team values each member's contributions and is eager to provide a supportive environment where you can thrive and grow your career in the insurance industry. At Tovmasyan Insurance Inc, you'll find a company committed to excellence and an inviting culture that appreciates hard work and dedication.

Salary Range: $52000.00 - $76000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Retirement Plan

Appreciation Lunches

Career Growth Opportunities

Family Friendly Agency

Uncapped Earning Potential

Monthly Bonuses

Weekly Team Meetings

Responsibilities

• Client Support: Provide assistance and support to policyholders regarding their insurance inquiries and service requests.
• Policy Management: Process policy modifications, renewals, and cancellations efficiently and accurately.
• Claims Assistance: Guide clients through the claims process, offering advice and clarifications as required.
• Relationship Building: Develop strong relationships with clients to ensure trust and satisfaction in services provided by the agency.
• Problem Solving: Address and resolve customer complaints with professionalism and a focus on customer satisfaction.

• Licensing: Active California Property & Casualty License is required.
• Experience: Previous experience in customer service within the insurance industry is essential.
• Communication Skills: Strong verbal and written communication skills are needed.
• Customer Focus: A demonstrated ability to maintain a customer-first mindset to handle queries and provide solutions effectively.
• Problem-solving: Capable of thinking critically and providing applicable solutions to meet client needs.
• Organizational Skills: Must possess excellent organizational skills to manage and prioritize tasks efficiently.
• Computer Proficiency: Comfortable with using CRM systems and other related software tools.