Insurance Customer Service Representative - Brandon Riley Agency

At Brandon Riley Agency, we boast a rich history steeped in community involvement and dedicated service. Established in 1997, our agency has been a cornerstone in the community for over two decades. Under the leadership of Brandon, we continue to expand our presence and deepen our commitment to serving our customers with a smile. Located adjacent to the local junior high, we actively engage with our community by sponsoring events and participating in annual gatherings.

As an Insurance Customer Service Representative at Brandon Riley Agency, you'll join a team dedicated to providing exceptional service and ensuring our customers have the coverage they need. Your role will involve interacting with customers, addressing inquiries, and ensuring their satisfaction with their insurance policies. Additionally, you'll play a crucial role in educating our senior community about their coverage options.

Apply Today! Join our team at Brandon Riley Agency and unlock opportunities for professional growth and success, supported by a generous bonus structure and a commitment to excellence in customer service.

Salary Range: $25000.00 - $36000.00 per year

Annual Base Salary Based on Experience

Commission Opportunities

Licensing Assistance

Paid Time Off (PTO)

Evenings Off

Paid Holidays

Holidays Off

Continuing Education Opportunities

Professional Work Environment

Equipment Provided

Life Insurance

Exclusive Allstate Training

Active Community Involvement

Monday - Friday (8:30am - 5pm) Work Schedule

Flexible Saturdays

Personal Workspace

Responsibilities

• Nurture strong customer relationships and aim to increase client retention and product loyalty.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Utilize various computer systems for daily transactions, take premium payments, review, update, and make changes to policies, claim handling, and endorsements.
• Issue Insurance Documentation (COI, ID cards, etc.)
• Assist clients in navigating their insurance policies and answering any questions they may have.

• Property and Casualty License required. A license is not required to apply. We offer licensing assistance.
• Candidate must have previous office experience and basic computer software knowledge. This includes being proficient in Microsoft Office Suite, specifically in Excel.
• Must be able to demonstrate a friendly and outgoing personality with a genuine love for interacting with and helping people.
• Bilingual in Spanish is a bonus.
• Pay meticulous attention to detail when reviewing policies, contracts, and client data to minimize errors and ensure the highest level of accuracy.
• Efficiently manage multiple client inquiries, tasks, and administrative responsibilities simultaneously, maintaining a high level of organization and attention to detail.
• Communicate effectively through written and verbal means, both with clients and team members, to provide clear, concise, and informative responses.
• Exemplify professionalism over the phone, in writing, and in the office to create a positive work environment and ensure effective communication.