Insurance Customer Service Representative - Horizon Insurance

Are you looking to grow? So are we!

Horizon Insurance Inc in Bradenton, Florida, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative.

In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.

If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!

Salary Range: $40000.00 - $55000.00 per year

Annual Base Salary + Bonus Opportunities

Mon-Fri Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Evenings Off

Retirement Plan

Responsibilities

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Document each customer contact in eAgent.
• Take premium payments from customers.
• Verify phone numbers, addresses, and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Provide exceptional customer service and support.
• Develop and maintain client relationships.
• Obtain the prospect's information such as name, address, and vehicle information, and enter them into quote sheets.
• Schedule appointments for sales staff to meet prospective customers.
• Provides ongoing support to insurance clients as needed.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.
• Work independently and as part of a team.
• Participate in regular team meetings and brainstorming sessions.

A Florida Property & Casualty insurance license is required (220, 2044 or 440)

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Professional phone etiquette.

Great Customer Service Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Strong communication skills, both oral and written.

Ability to tactfully handle stressful and difficult situations.

No insurance experience is required but must be willing to learn

Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.