Insurance Customer Service Representative - Alvin Bates Jr. Agency

At Alvin Bates Jr. Agency, we have a rich history with Allstate, spanning over 30 years, and a legacy that includes Alvin's father, who served as an Allstate agent for over 50 years. We are a relationship-driven agency, proudly serving clients who have been with us for decades, some over 40 years. Our team is tight-knit, with current employees having been with us for over 20 years. We focus on building and maintaining strong relationships with our clients, emphasizing integrity, honesty, and family values.

We are seeking an Insurance Customer Service Representative who will also handle sales tasks. This role involves providing exceptional customer service, addressing client needs, and assisting with sales opportunities. The ideal candidate will be personable, trainable, and eager to contribute to our long-standing client relationships.

Base Salary: $17/hour

Commission: 4% - up to 10%

If you are ready to join a reputable, family-oriented agency and contribute to our legacy of exceptional customer service and strong client relationships, we want to hear from you! Apply today to become a part of the Alvin Bates Jr. Agency team.

We are looking for part-time OR full-time.

Salary Range: $45000 per year

Annual Base Salary + Commision

Paid Time Off (PTO)

Health Insurance

Evenings Off

Weekends Off

401k Plan

Continuing Education Opportunities

Ongoing Training Seminars

Professional Work Environment

Equipment Provided

Split Health Benefits for Employees

Roleplay Sales Training

Monday - Friday (9am - 5:30pm) Work Schedule

Competitive Pay

• Conduct timely follow-ups to address client inquiries and concerns.
• Identify opportunities to upsell additional products to existing clients.
• Facilitate policy changes and updates based on client requests.
• Answering incoming phone calls and scheduling appointments.
• Address client objections and concerns to overcome barriers to close sales.
• Assist clients in evaluating renewal options and making informed decisions.

License: Candidate must be willing to obtain Property and Casualty License prior to start date.

Preferred candidate would have previous sales or service experience. Must be willing to learn the insurance industry.

Comfortable navigating and using basic computer programs.

Trainable, coachable, and a people person.

Clear and effective communication skills, both written and verbal.

Ability to work independently and as part of a team