Insurance Customer Service Rep - Next Level Insurance

This is a remote position for applicants only in Minnesota. Anyone from Minnesota is encouraged to apply!

Next Level Insurance Agency in Woodbury, MN is seeking an Customer Service Rep to join our team!

Our Customer Service Reps are responsible for providing exceptional customer service to our current clients and new prospects, preparing quotes for agent to present, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.

Customer and employee success and satisfaction are our top two priorities. The two go hand-in-hand, and as they build each other up, they create an external and internal army of brand ambassadors.

Here are the frequently asked questions and answers that we get about our career opportunities:

What would my career growth plan look like?

All team members in our organization have the opportunity to go through our Employee Maturity Program and advance within our organization and take on leadership roles. If you're looking to be part of something remarkable, and if this career opportunity sounds like something you would like to be a part of, then apply today!

Base Salary: $42,000 - $52,000 based on experience

Salary Range: $42000.00 - $52000.00 per year

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Parental Leave

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Evenings Off

Advancement Opportunities

Long-Term Career Growth

Mentorship with Established Agent

Pay Raise Opportunities

Paid Continuing Education

Retirement Plan

401K

Ongoing Training Seminars

Home Office Equipment Provided

Work-Life Balance

Team Meetings

Paid Sick Leave

Hands-On Training

Weekends Off

Holidays Off

Paid Holidays

Professional Work Environment

Family Leave

Responsibilities

• Assist in preparing insurance quotes for home, auto, etc.
• Process customer policy change requests
• Answer incoming phone calls and emails
• Schedule appointments for sales staff to meet prospective customers
• Ask each customer for referrals and explain our referral program

• Insurance customer service experience is strongly is a bonus
• P&C license required
• Proven track record of being a problem solver
• Must be resourceful
• Excellent communication skills: written, verbal, and listening