Insurance Customer Service Agent at Leauxcal Insurance Agency LLC

Our dynamic team seeks an enthusiastic individual to provide exceptional customer service to our insurance company clients and policyholders. You’ll be responsible for creating insurance policies, advising potential clients on coverage, and converting quotes into new policies. You'll also help resolve billing issues, change policies, and make policy recommendations. If you have previous insurance experience in a customer service role and have a friendly, client-first attitude, please apply today!Responsibilities:

• Contact clients for concerns or complaints, provide appropriate solutions, and monitor the situation to make sure the issue is resolved
• Confirm client insurance coverage and provide evidence of insurance papers to policyholders
• Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
• Respond to incoming calls concerning policy and insurance coverage concerns, as well as customer complaints and general questions
• Demonstrate accuracy in processing client policy modifications based on the data given

Qualifications:

• Position requires a high school diploma or GED equivalent
• A general understanding of insurance policies and schedules is preferred
• Excellent active listening, interpersonal, and communication skills
• You must have previous customer service experience for this position
• Possesses basic knowledge of Microsoft Word, Excel, PowerPoint, and customer database systems

About Company

We are an independent insurance agency located in Lafayette. We are excited to bring on a new team member!