Instructor Trainer 3 - Abacus Service Corporation

Solicitation Reference Number
529400896

Customer Name
Texas Health and Human Services Commission

Category
Technical Services, Help Desk and Operations

Customer Entity Name
Health and Human Services Commission

Title
Instructor Trainer

Level
Instructor Trainer 3

Estimated Hours
700

SSR Status
Posted

Number of Positions
1

Status
New

# of Resumes Allowed
1

Candidates Submitted

Full/Part Time
Full Time

IT STAFFING SERVICES SOLICITATION UNDER
DEPARTMENT OF INFORMATION RESOURCES
IT STAFF AUGMENTATION CONTRACT (ITSAC)
RFO DIR-CPO-TMP-445

Solicitation Reference Number: 529400896	Working Title: Instructor Trainer 3	Title/Level: Instructor Trainer 3
Category: Technical Services, Help Desk and Operations	Full Time

I. DESCRIPTION OF SERVICES

Texas Health and Human Services Commission requires the services of 1 Instructor Trainer 3, hereafter referred to as Candidate(s), who meets the general qualifications of Instructor Trainer 3, Technical Services, Help Desk and Operations and the specifications outlined in this document for the Texas Health and Human Services Commission.

All work products resulting from the project shall be considered "works made for hire " and are the property of the Texas Health and Human Services Commission and may include pre-selection requirements that potential Vendors (and their Candidates) submit to and satisfy criminal background checks as authorized by Texas law. Texas Health and Human Services Commission will pay no fees for interviews or discussions, which occur during the process of selecting a Candidate(s).

Responsible for preparing, conducting, and evaluating technical training programs. Writes literature and materials to be used in programs and designs exercises to enhance lectures. Shall deliver on-site and web-based training courses covering any number of software solutions. Leads development of infrastructure for information delivery, as well as taking part in the writing and maintenance of training material and supplementary technical documentation. Creates instructor materials (course outlines, background material, instructional materials, and training aids), as needed for different COTS Products/Current IT-Driven in-house solutions as well as desktop support processes, i.e. Remote Access Systems, RAS step by step procedure. Assists with formatting training materials created by other DIR Staff as requested. Determines needs and develops plans to meet the need of customers. Assists in design of computer-based and multimedia curriculum. Shall be planning, directing and undertaking classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops. The trainer will manage the training program in accordance with business needs, regulatory requirements, and Quality Management System. Help staff with their productivity reporting both within and without the agency. Researches and recommends vendors and costs for various training methods including: training classes from outside vendors; books; readymade training guides; computer or web based training. Stay current with developments in computer training field, especially alternative media/methods for instruction. This instructor uses a computer to organize and draft a curriculum that breaks a complex subject into blocks or units of instruction, creates graphics, and integrates them into curriculum. Courses may be instructor based, computer-based, simulator based, interactive, or non-interactive. This instructor also teaches short technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Job duties also include the following: incorporation of new curriculum in the teaching process (e.g., develops clarification or examples of application related to the subject matter), development and maintenance of classroom techniques that reflect professionalism and good discipline and enhance teaching, development of alternative teaching techniques and scenarios to maintain high motivation and interest in the subject areas, and while acting as the testing officer, the conducting of test analysis and development or revision of test items.-The Training Specialist is primarily responsible for working with a team of Training Specialist in technical and system curriculum delivery, revision and maintenance. This specialist will gather, analyze, translate and compose technical information into clear, readable materials to be used by technical and non-technical personnel. Collect data and analyze audiences and training needs, based on new business processes and policies, and apply these into successful training delivery. This specialist will teach technical courses in accordance with approved curriculum to maintain proficiency and to evaluate and develop new instructional techniques/courses. Has a basic understanding of EIR Accessibility and assistive technologies used by people with disabilities. Understands protocols for communicating with customers requiring special assistance to obtain required or requested information.

Texas Health and Human Services Commission requires the services of a Training Curriculum Developer who meets the general qualifications of DIR Instructor Trainer 3. The Training Curriculum Developer will be part of a dedicated PeopleSoft Financials upgrade project team.

The core duties include designing training content for system users, support staff, and trainers, conducting training sessions, and developing various job aids. Additional duties include other project activities as needs arise in documentation and system testing.

Must demonstrate and excel in communicating and working with a diverse team with collaboration tools competently in a remote work environment. Also, must be able to estimate work, set deadlines, and communicate effectively.

II. CANDIDATE SKILLS AND QUALIFICATIONS

Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years	Required/Preferred	Experience
8	Required	Developing training curricula for ERP systems
8	Required	Conducting training sessions in person and remotely
8	Required	(At least 4 years) Experience with Microsoft O365 applications (Word, Excel, PowerPoint, Teams, Visio)
8	Required	(At least 4 years) Experience with PeopleSoft FSCM 9.2 ERP system
2	Preferred	Using SoftChalk to develop training
2	Preferred	Using Camtasia to edit recordings
2	Preferred	Experience working with a public sector organization (Federal, State, or Local Government)
2	Preferred	Experience working with the Comptroller of Public Accounts (CPA) CAPPS Financials
2	Preferred	Experience with SharePoint
1	Preferred	Experience with Jira
1	Preferred	Experience working with the Scrum framework

III. TERMS OF SERVICE


Services are expected to start 05/01/2024 and are expected to complete by 08/31/2024. Total estimated hours per Candidate shall not exceed 700 hours. This service may be amended, renewed, and/or extended providing both parties agree to do so in writing.
IV. WORK HOURS AND LOCATION


Services shall be provided during normal business hours unless otherwise coordinated through the Texas Health and Human Services Commission. Normal business hours are Monday through Friday from 8:00 AM to 5:00 PM, excluding State holidays when the agency is closed.

The primary work location(s) will be at 4601 W Guadalupe Austin, TX 78751. Any and all travel, per diem, parking, and/or living expenses shall be at the Candidate's and/or Vendor's expense. Texas Health and Human Services Commission will provide pre-approved, written authorization for travel for any services to be performed away from the primary work location(s). Pre-approved travel expenses are limited to the rates and comply with the rules prescribed by the State of Texas for travel by its classified employees, including any requirement for original receipts.

The Candidate(s) may be required to work outside the normal business hours on weekends, evenings and holidays, as requested. Payment for work over 40 hours will be at the hourly rate quoted and must be coordinated and pre-approved through Texas Health and Human Services Commission.
V. OTHER SPECIAL REQUIREMENTS

Remote work Mon - Fri

Required to be in the state of Texas

Interviews will be conducted through phone and Microsoft Teams