Instructional Designer & Training Facilitator - Abacus Service Corporation

Description:
Standardize new job skills and systems training by developing and implementing training for CS. Evaluate system specifications and develop business cases for new training programs. Create or update web- based and print training media. Frequent interaction with information management. Attend meetings. Occasional travel within service area required. 2 years experience in a Customer Service environment preferred.

Furlough Notification	All NextEra Energy Contingent Workforce Program (CWP) assignments are eligible for worker furlough. Typical furlough schedules coincide with select national holidays, but may be subject to change. Suppliers will be notified by the CWP of those workers impacted and the applicable furlough dates prior to each furlough period.
Worker Building Location	JB - Juno Beach Office - 0000103492
Will driving be required as part of position duties/work?	No
Driving Record Validation	For all positions indicating driving requirements, supplier must hold validation of non-restricted current driver''s license and demonstrate the following: no alcohol/drug related driving offenses within the previous five years and/or the license is not currently suspended or restricted related to hours of driving or reason for driving.
Additional Job Details	Job Title: Instructional Designer & Training Facilitator Department: NEER IT Location: Juno Beach & James Robo Reports To: Operational Excellence Team Job Summary: The Instructional Designer & Training Facilitator will be responsible for converting process documentation into educational material to create a blueprint of NEER IT operations as a business continuity asset. This role will generate a knowledge base to create consistency in the processes, policies, standards, and tools used across the organization. Key Responsibilities: Convert process documentation into easy-to-understand educational material for various audiences to create a blueprint of NEER IT operations as a business continuity asset. Generate a knowledge base to ensure consistency in the processes, policies, standards, and tools used across the organization. Design, develop, and deliver training programs that align with organizational goals and objectives. Utilize various instructional design methodologies and technologies to create engaging and interactive learning experiences. Evaluate training effectiveness and make improvements as needed. Collaborate with subject matter experts to ensure accuracy and relevance of training content. Facilitate in-person and virtual training sessions for diverse employee groups. Education:Bachelor's Degree in Instructional Design, Graphics Design, Human-Centered Design, or a related field. Experience:Experience working with IT teams, in a matrix organization, with operational excellence teams, or a similar environment. Skills: Instructional Design Visual Storytelling Jira Confluence Adobe Captivate Learning Management Systems (LMS) Agile Methodology Project Lifecycle Financial Acumen Adult Education Human-Centered Design User Experience Graphics Design Figma Canva Process Engineering Business Analysis Process Documentation Unified Modeling Language (UML) Work Environment: The Instructional Designer & Training Facilitator works within the NEER IT Operational Excellence Team, supporting a dynamic and collaborative environment. Physical Requirements: Ability to travel between office locations as needed. Ability to stand for extended periods during training facilitation sessions.

Will Per Diem and Mob/De-Mob expense types be available for this requisition?	No
If Per Diem is available, please indicate the maximum amount:	NA
If Nuclear Business Unit: On-Boarding Note	Nuclear workers requiring unescorted badge access will follow onsite in-processing procedures. All others will be required to complete Non-Nuclear pre-assignment screenings through their staffing supplier. Please contact CWP with any questions: cwp@nexteraenergy.com or 561-694-4761.
Will the selected worker require unescorted badge access into Nuclear protected areas?	No
Is NERC CIP unescorted physical or cyber access required for this assignment?	No
Which NERC access is needed?	N/A
Is Federal Energy Regulatory Commission access required?	No

Shift Type	Standard Shift (8-5)

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Hours per Day	8
Hours per Week	40
Total Hours	1,032.00