Instructional Designer, Sales and Marketing - Travel + Leisure Co.
Orlando, FL
About the Job
We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Instructional Designer, Sales and Marketing will support the Manager of Instructional Design in developing and designing core training programs that enhance the skills and performance of sales and marketing teams. They collaborate with stakeholders to create engaging learning materials and implement effective instructional strategies that align with business goals. Responsibilities include content creation, delivering training (in-person or virtually), and evaluating program effectiveness to ensure continuous improvement. This role is hybrid in office Monday, Tuesday and Wednesday, and remote Thursday and Friday.
How You'll Shine:
Create instructional materials such as e-learning or short videos, manuals, job aids, and assessments using industry-standard tools (e.g., Articulate Storyline, Rise 360, etc.).
Customize content for various delivery formats (eLearning, live training, blended learning) based on the needs of diverse learner populations.
Closely adhere to development according to popular learning design models since ADDIE, SAM, Bloom’s Taxonomy, etc.
Collaborate with stakeholders and subject matter experts (SMEs) to assess training needs and define learning gaps for system/software adoption, upgrades, and processes.
Assist in integrating new technology and tools to enhance the learner experience (e.g., gamification, mobile learning, virtual classrooms).
Maintain training to ensure consistency and alignment with sales technology systems, such as Navigator and Passport.
Ensure training materials align with organizational goals and support specific sales and marketing initiatives.
Analyze feedback from learners to improve course content and delivery methods continuously.
Work with Senior Graphic Designer to ensure training follows sales and marketing training brand standards.
Develop and maintain new and ongoing training curriculum for sales and marketing.
Design multi-media training courses/videos using various tools, including Canva, Synthesia, Storyline and other industry-leading tools.
Utilize Learning Management Systems (LMS) to deliver, track, and manage training programs.
Create SOPs, Job Aids and other training documents as needed.
Run reporting/analytics on training usage for ongoing evaluation.
Travel Requirements:
The job requires occasional travel for 1-3 days to T+L sales locations or the corporate office (if remote) to meet with Sales Training on needs analysis, evaluation and site support.
What You'll Bring:
Bachelor’s degree in instructional design, educational technology, curriculum and/or instruction or related field.
Training, Instructional Design and/or PMP certifications a plus.
Comprehensive understanding of instructional design models, such as ADDIE, SAM, Bloom’s Taxonomy, etc.
Excellent problem-solving skills, with the ability to troubleshoot and resolve technical issues quickly.
Planning, coordinating and organizing—the capacity to manage one's workflow, competing priorities and accountability for the quality of individual work.
Strong communication and collaboration skills to effectively work across teams and engage with stakeholders.
Experience with eLearning development software (e.g., Articulate Storyline, Adobe Captivate), LMS platforms, and basic multimedia production.
Additional graphic software skills (Adobe Photoshop, Illustrator) are not necessary, but a plus.
Ability to handle multiple training projects simultaneously, ensuring meeting deadlines and quality standards.
Possess a positive, can-do attitude and ability to provide excellent customer/client service.
Demonstrate written and verbal communication skills to create clear, engaging, and accessible content for diverse learner groups.
Proficient in Microsoft Word, PowerPoint, Excel and SharePoint.
Experience with course authoring tools such as Articulate Storyline, Adobe Captivate, etc.
Knowledge of tools like Adobe Creative Suite (InDesign, Photoshop).
Experience with using Learning Management Systems to publish training content.
Ability to create infographics and diagrams.
Additional graphic software skills (Adobe Photoshop, Illustrator) are not necessary but a plus.
3+ years of instructional design or learning and development experience, preferably in the hospitality industry.
Experience equivalent to the education requirement may be accepted in lieu of the education requirement.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:
Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.