Instructional Designer - Estes Forwarding Worldwide

Overview

Estes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight. A subsidiary of Estes Express lines with corporate located in Richmond, Virginia, EFW is uniquely backed by Estes Express Lines’ extensive line haul network providing EFW clients with a hybrid transportation network. The company has received industry awards, including Specialty Carrier of the Year and E-Commerce Delivery Carrier of the Year, and has been recognized by Global Trade Americas as a leading 3PL to watch.

We are proud to offer highly competitive pay and a comprehensive benefits package, including:

• Paid vacation, sick time, and holidays
• 401(k) plan with company match
• Medical, dental, and vision insurance
• Short- and long-term disability plans
• Life and accidental death & dismemberment insurance
• Job referral bonus program

Responsibilities

The Instructional Designer provides learning management system (LMS) administration, training, instructional design and development, and technical support for EFW’s Learning & Development department. The Instructional Designer develops courses and enhances the curriculum by implementing technology and other learning tools.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develop and maintain the Learning Management System (LMS) to ensure data accuracy, integrity, course descriptions, and histories.
• Lead LMS administration that assigns, delivers, assesses, records, tracks, and reports eLearning courses and training programs.
• Manage LMS activity to ensure course and curricula development, assignment, implementation, and evaluation processes within given timeframes.
• Create/publish/archive online/instructor-led courses, manage course revisions and histories.
• Create and update training requirements in the LMS.
• Create user logins, assign user permissions, monitor user accounts, and reset passwords as needed, and disable profiles for all offboarded users.
• Develop tracking mechanisms and schema to identify employee training requirements and qualification status.
• Accurately track new, deleted, and revised items in the LMS including course content, procedures, and assessments.
• Maintain instructor course materials as needed and provide support related to document control system requirements.
• Track escalated user problems and inform the user of the status.
• Collaborate with Subject Matter Experts (SME) to document, design, and develop course content, procedures, assessments, and evaluations.
• Partner with SME’s to revise existing e-learning modules and training resources as needed.
• Define and document learning objectives.
• Conduct research and collaborate with subject experts.
• Create instructional material: courses, curriculum, guides or training manuals.
• Design content to optimize learning.
• Generate the layout of the learning supports.
• Redesign content to ensure it matches the learner’s needs.
• Create visual, audio, and interactive learning tools.
• Act as an internal consultant by analyzing data and recommending solutions to utilize the LMS to deliver and track training and measure performance to meet organizational objectives.
• Manage EFW’s EdVantage monthly course calendar and assist with registration process.
• Responsible for assigned instructional design including, but not limited to, courses and modules in the LMS as well as EdVantage, and efficiently keeping all information collected throughout the process organized, while tracking the progress and completing each project on time.
• Create and manage the overall course structure and set-up course programs based on specifications from management or SME.
• Organize and manage instructional designs in the LMS and track incomplete projects in the department’s project management system.
• Utilize company project management system to track all instructional designs.
• Develops interesting, engaging, and interactive e-learning training experiences using current instructional design methods.
• Collaborate with the learners and trainers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
• Evaluate business requirements related to using and configuring LMS applications.
• Provide system maintenance which includes upgrades and updates, configuration, and troubleshooting.
• Analyze, identify, and help communicate system and business requirements to the LMS vendor.
• Investigate and resolve any data or system inconsistencies or discrepancies within the LMS.
• Provide ongoing technical support to the LMS; research and resolve LMS functionality issues.
• Maintain good communication and positive relationships with employees to promote employee satisfaction and retention.
• Comply with company C-TPAT and TSA security procedures.
• Regular attendance is required.
• Perform other duties as assigned.

Qualifications

Minimum of a Bachelor’s Degree in Applied Sciences, Education, Business Administration, or Information Systems and 3-5 years of Instructional Design and/or teaching experience. Industry experience preferred. However, a combination of experience and/or education will be taken into consideration. 

SKILLS AND ABILITIES

• Proficient with project management systems, specifically Asana.
• Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Power Point, and Visio.
• Proficiency with eLearning course authoring tools: Adobe Captivate, Articulate.
• Familiarity with Adult Principles and Instructional Systems Design (ISD), Project Management, Change Management, Document Control, and DMS.
• Must have a working knowledge of multiple web design technologies, such as HTML.
• Must be a team player with a high level of energy and self-motivation.
• Must have attention to detail in composing, typing, and proofing materials.
• Must have excellent spelling, grammar, and written/oral communication skills.
• Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
• Ability to work independently to meet project deadlines set by SME’s and management.
• Ability to self-motivate and use independent judgment to prioritize projects based on business need.
• Must understand different learning styles to design course layouts that allow professionals to succeed.
• Ability to troubleshoot and resolve technical issues.
• Ability to collaborate with others at all levels of the organization as well as vendors.
• Ability to gain new technical skills quickly.
• Customer service skills and a responsive attitude.
• Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.
• Ability to plan, organize, and manage multiple projects and set priorities.
• Ability to read and interpret complex business and/or technical documents.
• Ability to write comprehensive reports and detailed business correspondence.
• Ability to work with groups of people such as other departments and communicate known concepts.
• Ability to solve problems with a variety of concrete variables through semi-standardized solutions that require some ingenuity and analysis.
• Ability to draw inferences and follow prescribed and detailed procedures to solve moderately complex problems.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities.
• Must be eligible to work in the United States.
• At this time, EFW will not sponsor a new applicant for employment authorization for this position.
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check.
• EFW offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, ethnicity, color, creed, religion, national origin, age, disability status, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other legally protected status.

EFW is an Equal Opportunity Employer, Minorities/Female/Disabled/Veteran.