Instructional Designer II - US Tech Solutions

**Job Description:** + We're looking for someone to join our training team who is a strong writer with a passion for clarity and helping people learn. + Ideally, you have experience designing and building online job aids and references, and writing materials that support customer onboarding and customer support activities. + This role will help train, develop content for customer-facing communication, and provide audits for customer support agents activities. + This person will support communicating with customers using the customer content developed. + We are looking for a writer and self-driven learner who can dive deep into complex content about our tools and systems, and then think through the best way to help customer support agents learn them. **Responsibilities:** + Collaborate effectively with subject matter experts to define learning objectives. + Perform needs analysis and evaluate existing documentation to identify the most appropriate training approach and content to meet the demands of the learning objectives and audience. + Plan and write content for training programs using instructional and distribution methods (online, classroom or blended) that best suit the content. + Create engaging and valid trainee evaluation tools that prove successful knowledge transfer. + Build processes and templates to minimize the development time for new training materials, and to help others participate in our development cycle. + Help maintain existing programs to ensure the content remains complete and relevant. + Communicate effectively with adjacent teams. + Development of Help Content (40%) + Creation of Standard Operating Procedures (30%) + Orchestrating Content Updates across PO (15%) + Facilitation of CSA onboarding trainings (10%) + Customer Contact Management (5%) **Experience:** + The ideal candidate will be comfortable in a fast-paced, multi-tasked, high-energy environment. + They will be a creative and analytical problem solver with a passion for helping people learn and for finding simple ways to convey complex ideas. + 0-3 years of relevant experience. + You have some or all of the following: knowledge and application of instructional theories, adult learning, on the job learning, knowledge management theories, and principles in both on-line and classroom instruction. + Alternately, if you have experience as a technical writer and background in any educational environment, and a desire and aptitude to learn about instructional design, you may be the right person for our team. + Either way, you have excellent organizational and interpersonal skills, and the ability to work independently. + Fluency in all Microsoft Office applications, HTML and Photoshop + Experience using e-learning software, such as Captivate or Viewlet Builder **Education:** + Bachelor's degree **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com (http://www.ustechsolutionsinc.com) . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.