Instructional Designer - Accumulus Synergy
Burlingame, CA
About the Job
Background
Accumulus Synergy is a nonprofit trade association working on behalf of industry to address the global need for digital transformation. To help solve for this need, Accumulus is developing a transformative data exchange platform to enable enhanced collaboration and efficiency between life sciences organizations and health authorities worldwide. The Accumulus Platform aims to improve efficiencies in the regulatory process by leveraging advanced technology, including data science and AI, as well as tools for secure data exchange to improve patient safety, help reduce the cost of innovation, and ultimately bring patients safe and effective medicines faster. Accumulus is working with key stakeholders in the life sciences - regulatory ecosystem to build and sustain a platform that aims to meet regulatory, cybersecurity, and privacy requirements spanning clinical, safety, chemistry and manufacturing, and regulatory exchanges and submissions. Accumulus Synergy sponsors include Amgen, Astellas, AstraZeneca, Bristol Myers Squibb, GSK, Johnson & Johnson, Lilly, Merck, Pfizer, Roche, Sanofi, and Takeda.
Job Description
We are seeking a talented and creative individual to join our team as an Instructional Designer. In this role, you will be responsible for developing engaging and effective training materials to help our customers learn how to use our software products. You will work closely with subject matter experts, product managers, and other stakeholders to create e-learning modules, quick reference guides, tutorials, videos, and other customer training materials. Over time, you will also interface with customers to provide training support where necessary.
Responsibilities
- Develop e-learning modules and courses that effectively teach users how to use our software products.
- Design and create interactive and engaging training materials, including videos, simulations, web help, and other relevant formats.
- Collaborate with subject matter experts to gather content and ensure accuracy and relevance of training materials.
- Evaluate new product releases, determine impact to training material, and modify training materials accordingly.Write clear and concise documentation, including quick reference guides, user manuals, and release notes.
- Validate training materials with the Product team before releasing content to customers.
- Keep abreast of industry trends and best practices in e-learning and instructional design to continuously improve training content.
- Work closely with the Marketing team to ensure consistency of messaging and branding across all training materials.
- Conduct usability testing and gather feedback to continuously improve the effectiveness of training content. Incorporate feedback from Customer Success and Product as part of a continuous improvement process.
- Assist in the implementation and rollout of new training programs and initiatives.
- Provide support to customers and internal stakeholders on training-related inquiries.
Requirements
- Bachelor's degree in instructional design, educational technology, or related field.
- Proven experience in developing SaaS e-learning modules, tutorials, and other training materials, preferably in the healthcare technology space.
- Proficiency in e-learning authoring tools such as Articulate Storyline, Adobe Captivate, or similar software.
- Strong writing and editing skills with the ability to explain complex concepts in a clear and concise manner.
- Excellent communication and collaboration skills with the ability to work effectively in a cross-functional team environment.
- Experience with learning management systems (LMS) and online training platforms.
- Knowledge of agile software development processes and experience using JIRA are a plus.
- Creative mindset with a passion for designing engaging and interactive learning experiences.
- Ability to manage multiple projects and deadlines simultaneously.
Benefits
While we hope the Accumulus mission is what really attracts you, we also have a lot to offer. Organizations are built by great people, and to attract great people you need to offer a great employee experience. Accumulus can provide:
- Very competitive compensation w/ bonus plan. We must compete with big names in tech & pharma for top talent and compensate accordingly.
- 401(k) matching, immediately vested
- A full benefits package: multiple health plans, vision, dental, life, and disability insurance
- 100% remote work. Accumulus is a fully remote organization, and we intend to remain so
- Experienced leadership to mentor you. We have drawn successful leaders from the biopharma industry with a deep understanding of regulatory affairs and combined them with similarly successful leaders in SaaS product development. Learning opportunities abound.
Unsolicited Contact Policy
Please note that we do not consider resumes submitted by unsolicited third-party recruitment firms. Additionally, we kindly request that candidates refrain from sending unsolicited resumes or making unsolicited phone calls directly to Accumulus employees. To be considered for any open positions, please utilize our online job application system. We appreciate your cooperation and understanding.