Installation, Fulfillment and Training Support Specialist - TalentZok - TalentZok

• High motivation and reliable; eager to grow within a fast-paced environment 
• Advanced internal IT support skills - Technical experience/IT
• Fulfillment/installation/training on POS machines - 2+ yrs.
• BA/BS in IT/Accounting - or AA and enrolled to complete degree

• Highly motivated, reliable and detail-oriented individual to fulfill, install, train and then support our products and services including Payment Processing, POS and Accounting Software, and payroll
• Configure credit card terminals, POS Systems, PC's, tablets and mobile phones
• Discover and implement new systems strategies and procedures
• Use IP Phones and general administrative tasks
• The willingness and ability to research and learn
• Advanced internal IT support
• Compliance and security management
• Compensation geared towards long term employment

• Permanent, full time, hourly position with commissions and bonuses
• Coordinate new and existing accounts between Financial Institutions, Processors, Inside/Outside Sales Team and Partners
• Proof application submissions 
• Oversee merchant applications processing
• Discover and Implement new systems strategies and procedures
• Create Invoices in QuickBooks and Synchronize Accounts between ACT!, QuickBooks, and Customer Files
• Sales support and general administrative tasks 
• Facilitate Solutions for Technical Support needs 

• Proven technical support experience
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of needs
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Experience with PC's running MS Windows 10
• Experience with POS Systems, terminals and/or gateways a plus
• Experience with TDES, EMV, PCI and NFC a plus
• Installation of POS and Accounting/ERP Systems, hardware and software over the phone or at customer location.  
• Payment's industry experience

Qualifications:

• Bachelor's degree or higher
• Experience with Word, Excel, Outlook and MS Teams
• Computer savvy
• Experience with ACT! and/or QuickBooks or other related CRM's or accounting software a plus
• Payments, Accounting, IT or other technical industry experience
• Excellent Communication and Organizational skills
• Multi-Tasker and Quick Learner
• 45 WPM or more without looking at keyboard