Installation Engineer - HYBRID - RefleXion Medical

Who We Are

RefleXion elevates radiopharmaceuticals from drugs that help identify cancer to guides that actively direct external beam radiotherapy by leveraging tumor biology. Designated an FDA Breakthrough Device for lung tumors, RefleXion's SCINTIX® biology-guided radiotherapy aims to overcome long-standing barriers preventing definitive radiotherapy for metastatic disease. FDA-cleared SCINTIX therapy automates targeting and motion management for use in FDG-guided treatment of lung and bone tumors that arise from primary lung and bone cancers or are metastases from other primary cancers. In strategic collaborations with industry-leading radiopharmaceutical companies, RefleXion is co-developing and co-commercializing disease-specific radiotracers for treating late-stage cancers.

Find out more about RefleXion and SCINTIX therapy at reflexion.com.

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About This Role 

The Installation Engineer will perform installations of RefleXion's breakthrough radiation therapy technology at customer sites.  The Installation Engineer must be proficient with hands-on equipment assembly and testing. The Installation Engineer will interact with various customer stakeholders and RefleXion resources with the highest level of professionalism and competence.

What You Will Be Doing

• Perform all hardware installation activities in an efficient and effective manner
• Perform hardware upgrade and software installation activities as needed
• Contribute to the establishment and improvement of all released installation procedures
• Maintain tools and toolboxes
• Provide on-site coverage and assist Field Service Engineers in service activities
• Troubleshoot and resolve equipment during installations, utilizing additional support, as necessary
• Coordinate with customer stakeholders such as project managers, construction contractors, physicists, etc., as well as RefleXion resources to provide a seamless installation experience
• Always ensure customer satisfaction through proactive and responsive communication and actions
• Record detailed installation reports and documentation in a timely manner
• Provide feedback for improvement opportunities in the installation process or product to Installation management and Engineering
• Follow all RefleXion and customer safety policies and practices
• Other duties as assigned

Where You Will Do This Job  

• Hybrid (In the Field / On the Road) - This position requires a regular commute to and from the Company offices in Hayward, CA as well as to customer sites across the US; the successful candidate must be based in the greater SF Bay Area and must be able to commute into the RefleXion office in Hayward 1-4 days a week, depending on the role.

What We Need

• Bachelor's of Science (BS) degree in electrical, mechanical or similar engineering field (recent College Grads encouraged to apply!) - OR -  
• Associate's of Science (AS) degree and at least 4 years of hardware installation experience with similar equipment, such as medical LINACs and/or diagnostic equipment (CT or MRI scanners) - OR - commensurate training and relevant experience 
• Proficient in the use of test equipment and hand tools including oscilloscopes, multi-meters and electrical safety testers
• Good computer and software skills, such as working knowledge of MS Windows and Linux operating systems and control systems networking; ability to learn new software tools quickly
• Proven ability to diagnose and resolve problems on complex electro-mechanical devices, using highly sophisticated software, at clinical sites
• Must be willing and able to travel extensively (up to 60%) throughout the US
• Excellent verbal and written communication skills
• High level of attention to detail and accuracy
• Critical thinking skills and proactive problem solver
• Skilled at building strong relationships with customers through effective communication, professionalism and resolution of issues
• Able to lift 23kg/50lbs regularly throughout the workday
• Work safely in confined areas in the presence of: HVDC up to 100kV; 480V/3ϕ, 100kW AC power distribution; high-energy ionizing radiation; high pressure pneumatics; and heavy rotating machinery
• Able to climb ladders, kneel, or crouch as required during installation of equipment.

Ways To Stand Out 

• Experience in a compliance-oriented and highly regulated environment; FDA Quality System Regulation (QSR) preferred.

What You Will Love About Working with Us!

• The opportunity to work with a passionate, driven team in a pre-IPO start-up environment
• Flexible work location and schedule available for many positions - see above for specific work location for this position
• Competitive compensation and Pre–IPO stock option packages
• Medical (both HMO and PPO options), Dental and Vision
• Health Savings Account (HSA), Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (DCFSA)
• Pre-tax Commuter Benefits
• Employee Assistance Program (EAP)
• 401(k)
• 3 Weeks/Year PTO Accrual rate to start and 12 Paid Company Holidays
• Employer paid Life Insurance, short-term and long-term disability
• RefleXion Benefit Hub –Company exclusive discounts and deals on a variety of sites and items
• Weekly catered on-site lunches as well as kitchens filled with a variety of healthy and delicious food and drinks – including an espresso machine and panini stations!
• Employee Events – Variety of Workshops, Lunch 'n Learns, Financial Wellness education, Regular "Coffee Chats" with Executive Leadership, Scavenger Hunts, Company Milestone celebrations and more!
• Electric car charging stations on site

The pay range for this role is $40.00 - $60.00  per hour.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor. The total compensation package for this position may also include bonus, stock, benefits and/or other applicable variable compensation.

Values and Diversity 

RefleXion is an equal opportunity employer. All aspects of employment including the decision to hire will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, disability/medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law.