Install Tech - Retail - Pella Mid-Atlantic

Position Overview:

The Installer is responsible for serving as the primary contact person for the assigned in-house installation crew and direct work processes at the job sites. The Installer works with the install team to remove existing windows and doors and install new Pella windows and doors in residential applications. The Lead Installer is also responsible for performing order verification's as required by the business and is a liaison to  sub-contracted installation teams. The Installer will be involved in recovery projects. The Installer also strives and inspires others to achieve and maintain 100% “Very Satisfied” customers. 

Responsibilities/Accountabilities:

• Coordinate and verify installation schedules with Project Coordinator and/or Installation Supervisor for jobs assigned to the in-house installation crew
• Directs work processes while at the job sites.
• Identifies from work order form method of installation, work procedures, material(s), tool(s), and work aid requirements
• Installs windows and doors to walls/openings, according to the installation guidelines published by Pella Corporation and within the quality standards established by Pella Corporation
• Test the operations of each unit, demonstrates operation of products to the customer
• Ensures that the job site is clean and tidy after installation
• Communicates effectively with customers and serves as a reputable Pella Mid-Atlantic representative on all job sites.
• Trains operating procedures for new windows and how to contact Pella Mid-Atlantic service if a future need should arise.
• Ensures customer completes the Certificate of Completion and collects any outstanding customer balances.
• Demonstrates a commitment to the highest quality of work.
• Performs order verification's as needed to meet business needs.
• Conducts job site inspections of sub-contracted installers as necessary to meet business needs.
• Performs recovery work as required to meet the business needs.
• Ensures that all product/material removed from the warehouse has been scanned by warehouse personnel and that warehouse personnel and/or project coordinator is alerted to any product/material returns
• Uses, maintains, and stores company provided tools appropriately
• Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager
• Must have a valid driver’s license and be in compliance with company Fleet Safety Policy 

Skills/Knowledge

• AA or Technical degree preferred, High School Diploma with experience
• 4 -5 years construction experience with leading projects
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Communication Skills:
• Strong listening skills
• Speak clearly and persuasively in positive or negative situations
• Respond clearly, concisely and promptly to questions/requests via phone or email
• Write legibly and informatively; read and interpret written information; edit work for spelling and grammar
• Ability to present information in one-on-one and small group situations.
• Mathematical Skills:
  • Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products.
• Reasoning Abilities:
  • Carry out instructions in written, oral, or diagram form.
  • Deal with problems involving a few concrete variables in standardized situations.
  • Relate across a broad and varied internal and external customer base.
• Organizational / Time Management Skills:
  • Establish priorities; work independently; proceed with objectives and little supervision.
  • Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.
  • Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
• Attention to detail, demonstrates accuracy and thoroughness.
• Adapts to changes in the work environment
• Observes established safety and security procedures.
• Consistently at work and on time; ensures work responsibilities are covered when absent 

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status

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