Install Services Coordinator - Style Crest Enterprises Inc

Capitol Supply & Service, a division of Style Crest Inc., is seeking a dedicated Inside Service Coordinator to join our team! In this role, you will play a crucial part in assisting and supporting our customers with their business needs. This role involves coordinating installation and service orders, ensuring timely completion by managing customer calls, order entry, inventory, and job scheduling. Additionally, the position requires follow-up on open orders, invoicing, and coordination with permit coordinators for inspections.

Capitol is passionate about serving the Manufactured Housing Industry for all your repair, refurbishment, and HVAC needs. Our mission is to provide our customers with high quality products, competitive pricing and exceptional customer service. We maintain our reputation for outstanding customer service. Our five locations in Michigan have provided quality products and services for over 30 years. To learn more about our company please visit us at: https://www.capitolsupplyandservice.com/ and https://www.stylecrestinc.com/

Responsibilities:

• Calling homeowner/community/customer to confirm order and validate information for installs or service. Records notes of these conversations in systems so helpful information can be seen by others involved in the process.
• Entering order information into computer system (SYSPRO) by following documented process.
• Ensuring inventory required for the install is assigned to the order or is readily available in inventory or on order from the supplier (Communicate with warehouse and purchasing)
• Coordinating via phone and email with customers to schedule the job. Follows up with customer on status of work.
• Listening to customer requests or complaints received by telephone or by email. Ensures the appropriate level of attention is instituted to resolve these issues or to fulfill the customer requests.
• Updating system with the status of the order such as not ready, credit hold, ready to schedule or scheduled. Reviews system daily to determine what follow up is required
• Ensuring all necessary paperwork is completed correctly.
• Invoicing job in computer system (Syspro) in a timely manner after job is completed.
• Developing and maintaining a positive relationships with internal staff and customers.
• Able to key verbal, faxed, or emailed orders accurately and quickly with a sense of urgency.
• Cross-training assist other areas as needed.
• Working closely with service manager and warehouse staff to insure product availability for installation and service.
• Regularly checking service inventory to ensure accuracy of inventory and invoicing.
• Regularly following up on outstanding service jobs to ensure they are needed and cancels any that are no
• All other duties as assigned.

Requirements:

• High school diploma or GED is required.
• Prior customer service experience.
• Prior HVAC Installation knowledge preferred.
• Data entry skills (accuracy and quantity)
• Ability to learn new systems, procedures, and several products quickly.
• Detail-oriented with the ability to handle multiple tasks.
• Questions items that do not look correct and can problem solve on the spot.
• Effective written and verbal communication skills with excellent follow-up and organizational skills.
• Demonstrates a customer service attitude and the ability to be a team player.
• Experience with Microsoft Office products (Word, Excel, and Outlook).

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Vacation & Personal Time
• Short Term & Long Term Disability
• 401K with Company Match
• Paid holidays

Capitol Supply & Service, a Style Crest company, is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We ensure fair treatment in all aspects of employment, including recruitment, hiring, training, promotion, and compensation. Our commitment to diversity and inclusion fosters a workplace where every individual is valued and respected.