Install Manager - Service Champions Heating & Air Conditioning

Service Champions NorCal is hiring for an HVAC Install Manager for our San Jose Service Center. We’ve been recognized as a San Francisco Bay Area Top Workplace every year since 2016! At Service Champions, we believe in putting people first. Our commitment to our clients is to provide exceptional service, living up to our “Trustworthy, On Time, and Worry-Free” brand promise. Our founder, Kevin Comerford, is passionate about fostering a supportive environment that allows our team members to grow and excel.

The Install Manager is the leader and manager of the Installation Technicians at their assigned center. Primary responsibility is to spend 70% of their time in the field providing leadership, coaching and training and 30% of their time in the center providing training coaching and one on one mentoring for Installation Technicians.

What’s In It For You?

- $80,000 - $100,000 per year, plus bonus opportunity 

- Earn up to 3 weeks of vacation based on your tenure  

- Paid Time Off for Birthdays

- Comprehensive Health, Vision, and Dental Plans for you and your family

- 401k Retirement Plan with up to 30% company match after 1 year

- Life and Accident Insurance

- Flexible Spending Account (FSA) & Employee Assistance Program (EAP) Options

- Referral Bonuses and Employee Discount Programs

- Ongoing Professional Development & Life Skills Courses

- EPA and NATE Certification Training and Testing

- Company-Provided Uniforms, Laundering Services, and Work Boot Allowance

- Tools, Equipment, Company Vehicle, and Gas Card Provided

Primarily responsible for the Install Manager is the leader and manager of the Install Technicians at their assigned center. The Production Manager’s responsibility is providing leadership, coaching, and training to the Production Technicians. Additional responsibilities include ensuring client satisfaction, meeting budgeted installation and gross margin KPI’s and working with cross functional teams to ensure the center runs smoothly in all aspects.

• Direct leadership and management for the team and department.
• Ensure team member safety, satisfaction with their roles and provide tools, knowledge and support to besuccessful in their careers.
• Work with the Operations Support Coordinator (OSC) in supporting any concerned clients regarding workperformed in their homes
• Partner with the Sales Team to ensure that the team understands how to best sell and document the jobs for maximum efficiency and profitability.
• Partner with the Service Team to support each department’s goals for revenue and profitable growth
• Responsible for partnering with the Fleet Manager to maintain the centers fleet by ensuring timely vehicle inspections, maintenance and repairs to support safe driving and an impeccable clean image in the community.
• Lead all install technicians in exuding and “living” our Core Values.
• All other duties and responsibilities as assigned by your supervisor/manager.

ROLE REQUIREMENTS:

• Ability to perform high priority duties daily.
• Focused on quality and results driven, attention to detail.
• Strong communication and customer service skills, friendly and approachable
• Keen ability to work accurately, efficiently, and manage multiple tasks.
• Be able to work independently as well as will a team.
• Committed adherence to the company’s core values and core purpose.
• Basic computer skills
• Reliable and punctual attendance
• Excellent oral and written communication and interpersonal skills.
• Ability to fluently speak, read, write in the English language.
• Excel within a team environment and willing to support all areas of the business.

Position Type/Expected Hours of Work

This is an exempt, full-time position. Days and hours of work are variable depending on the nature of our work demands. Occasional evening and weekend work may be required as job duties demand.

Travel

Little to no overnight travel is expected for this position.

Additional Information:

Upon receiving a conditional offer of employment, a background check, drug test, MVR, and reference check will be conducted.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.  The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.