Inside Sales - Whipple Service Champions

Summary/Objective
The Outbound Sales Representative must display strong communication and
organizational skills, be personable, detail-oriented, and confident. This is an inside sales
position. The main responsibilities will be to book maintenance agreements, sell
memberships and follow up on unsold work from salesmen as well as techs. Always
focused on communicating and serving customers with core values in mind..
Essential Functions
● Fill the board with maintenance, working with Dispatch and CSR to ensure
the board is full. Always focused on getting tech in the residence for
opportunity.
● Communicate all interaction with customers into Service Titan making sure
all notes are precise and with purpose.
● Utilize list in Service Titan to reach client list and provide a 3 close sales
process to each client.
● Keep detailed notes for your customers so you can follow up and build
relationships with our clients.
● Sell Membership plans on a renewal basis as well as to new clients.
Understand the THCC plan 100%.
● Develop a routine of following up on all unsold jobs utilizing the follow up
board in Service Titan and providing results. Understand there will be times
Certain departments will need extra focus to fill open gaps.
● Submit the sales tracking to Dispatch Manager.
● Review all opportunities to follow up on membership, maintenance and
unsold. Keep detailed notes for success.
● Communicate weekly with individual Salespeople and Service experts that
are assigned to maintain strong working relationships and strategize on
upcoming follow up calls.
● Ensure your sales record sheets are up to date showing current monthly
revenue as well as projected revenue.
● Present to your manager any issues or ideas for the team to grow and get
better.
● Assist CSR dept. when there is overflow to serve our clients at the highest
level.
● Forward any client issues that arise to the appropriate managers for
immediate action to correct.
● Uphold and carry out company policies and procedures and core values.
● Stay up to date on knowledge of current services offered at All Hours
Plumbing Heating & Air.
Competencies
1. Customer Service
2. Communication proficiency
3. Sales
4. Initiative
5. Time Management
6. Technical Capacity
7. Personal Effectiveness/Credibility
8. Negotiation
9. Thoroughness
10. Collaboration
11. Flexibility
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This position is working in a professional office environment. This role routinely uses
standard office equipment such as laptop computers and smartphones.
Physical Demands
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is occasionally required to stand;
walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands
and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or
smell. The employee must occasionally lift or move up to 20 pounds. Specific vision
abilities required by the job include close vision, distance vision, color vision, peripheral
vision, depth perception and the ability to adjust focus.
Position Type/Expected Hours of Work
This is a full-time position. Hours are Tuesday through Saturday, 8:00 a.m to 5:00 p.m.
This position is not eligible for Telecommuting Work Arrangements.
Travel
There is no travel required for this position.
Required Education and Experience
1. High school diploma or GED equivalent required.
2. Computer literate and proficient using G-Suite, Service Titan, Slack, Zoom etc.
3. Experience using office machinery (fax, printer, copier, phone systems etc.).
4. Excellent customer service skills.
5. Previous experience in sales or marketing.
6. Organized and detail-oriented.
7. Outstanding communicator both verbally and written.
Preferred Education and Experience
1. Associate’s degree in office administration, management or related field.
2. 2+ years working in office administration.
3. 2+ years experience working in Sales and Marketing.
4. Prior experience working in the Plumbing or HVAC contractor industry.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
AAP/EEO Statement
All Hours Plumbing, Heating & Air provides equal employment opportunities to all
employees and applicants for employment and prohibits discrimination and harassment
of any type without regard to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring,
placement, promotion, termination, layoff, recall, transfer, leaves of absence,
compensation and training.