Inside Sales Support at Cernex, Inc

Job Purpose:
Serves customers by identifying their needs; engineering adaptations of products, equipment, and services.

Duties:
* Identifies current and future customer service requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand service requirements.

* Provides product, service, or equipment technical and engineering information by answering questions and requests.

* Establishes new accounts and services accounts by identifying potential customers; planning and organizing sales call schedule.

* Prepares quotations from Engineering inputs and technical personnel.

* Gains customer acceptance by explaining or demonstrating cost reductions and operations improvements.

* Submits orders by conferring with technical support staff; costing engineering changes.

* Develops customer's staff by providing technical information and training.

* Complies with federal, state, and local legal requirements by studying existing and new legislation; anticipating future legislation; advising customer on product, service, or equipment adherence to requirements; advising customer on needed actions.

* Prepares sales engineering reports by collecting, analyzing, and summarizing sales information and engineering and application trends.

* Contributes to team effort by accomplishing related results as needed.

Skills/Qualifications:
Problem Solving, Product Knowledge after a period of training, Selling to Customer needs, Presentation Skills, Technical Understanding, Verbal Communication, Requirements Analysis, Innovation.”