Inside Sales Supervisor - NEWPRO Operating LLC

NEWPRO THE INSIDE SALES SUPERVISOR

Enjoy the competition of team spirit? Enjoy coaching, mentoring a team of associates to meet and exceed goals, then this is the job for you! Build a team of motivating associates who meet and exceed goals.

DUTIES AND RESPONSIBILITIES:

• Supervise a team of Inside Sales Representatives.
• Ensure that agents are adhering to agent performance phone metrics.
• Monitor calls and report findings for one-on-one training and employee development.
• Manage daily performance reports for each market to ensure each market is achieving the call center goals.
• FIVE9 phone system is properly staff and ISR are meeting optimized for call performance.
• Gather weekly performance report per ISR; analyze weekly statistics and coach accordingly.
• Review staff ADP timesheets and requests for time off.
• Manage reward and recognition programs to drive performance.
• Conduct meetings with ISRs on a one-on-one basis and role play the inbound/outbound scripts and objections/rebuttals to gain the highest quality appointments.
• Conduct daily meetings to instill the priority of the call center is to provide a positive experience for every customer while meeting company expectations.
• Monitor daily schedule in each market to ensure all appointments met.
• Conduct themselves and coach others to exemplify Woodbridge Home Solutions Core Values to coworkers and customers.
• Ensure that there is adequate coverage on the phones by building the ISRs schedule according to the Canvassing/Events schedule.

QUALIFICATIONS/REQUIREMENTS:

• Minimum of 2 years of call center and sales management experience needed.
• Salesforce FIVE9 experience is a BIG Plus!
• Outbound Dialer with appointment setting and inside sales experience preferred.
• Home improvement call center management experience is ideal.
• Effective communication and leadership skills
• Encouraging and motivating the team to be their best!
• Must be willing to work daytime, evening, and weekend shifts.
• The hours of operation are M-F 8am-7pm and Saturday and Sunday 9a-1pm.
• High school diploma, or equivalent
• Pre-employment background check

COMPENSATION AND BENEFITS:

• Base Salary Plus Bonus & Incentives
• Holiday Pay
• Health, Dental & Vision
• Company-paid life insurance and long-term disability
• 401K 
• Supplemental Insurance 
• Flex Savings & Health Reimbursement Accounts
• Company events and employee engagement initiatives