Inside Sales Specialist - Magenium

We are hiring Inside Sales Specialist.

Location: This is a hybrid role. Our offices are located in Downers Grove, IL

Company: Magenium is a 100% employee-owned company, offering a dynamic and supportive work environment. Magenium Solutions is a Microsoft-centric Consulting Firm. As a top 1% Microsoft partner, we specialize in workforce productivity, unified communications, enterprise mobility, and Microsoft application services. Magenium is a subsidiary of AVI Systems, a world-class audiovisual technology organization, providing us with a global footprint and extensive resources.

Role Overview: We are seeking an enthusiastic Inside Sales Specialist to join our team. This hybrid role provides a great opportunity to develop your sales skills and grow within our organization. As an Inside Sales Specialist at Magenium, you will be a key player in our sales operations. You will support our sales representatives, ensure exceptional customer service, and gain comprehensive knowledge of our business practices, products, and services.

Key Responsibilities:

Sales Support:

• Track and analyze sales performance, reporting results to management.
• Assist Business Development Managers with quotes, SOW reviews, and contract preparations.
• Qualify leads through various channels.
• Present service offerings and negotiate deals.
• Build and maintain strong client relationships.
• Manage sales pipeline and CRM activities.
• Stay informed about industry trends and competitors.
• Assist with bid requests and proposal preparations.
• Engage with potential and existing customers to understand their needs and promote Microsoft solutions.
• Utilize Microsoft's funding programs and incentives to support sales efforts.
• Collaborate with marketing, sales, and delivery teams on lead generation campaigns.

Customer Service:

• Respond to customer inquiries promptly and professionally.
• Provide timely and accurate information and pricing.
• Assist with credit and collection questions.
• Address and escalate customer issues as needed.

Administrative Tasks:

• Document all customer communications thoroughly.
• Keep CRM current and up to date.

Knowledge Development:

• Stay updated on industry and trends.
• Conduct research to support sales efforts.
• Understand Magenium/AVI’s business model and marketing materials.
• Enhance technical knowledge of products through research and training.

Additional Responsibilities:

• Handle additional assignments and responsibilities as needed.

Qualifications:

• Competitive and outgoing personality with excellent listening skills.
• College education and strong communication skills.
• 2 years plus of Inside Sales experience
• Organized and proficient in Microsoft Office (Word, Excel, PowerPoint).
• Strong problem-solving skills and ability to interpret various instructions.
• Excellent communication skills.

Why Join Us?

• Work for a 100% employee-owned company.
• Hybrid work environment.
• Opportunities for professional growth and development.
• Collaborative and supportive team culture.