Inside Sales Specialist - Latitude Inc

Responsibilities

• Customer Relationship Management: Develop and maintain strong relationships with existing and prospective customers to understand their needs and provide tailored solutions.
• Sales Support: Assist customers with product selection, pricing, and availability. Provide accurate quotes and process orders efficiently.
• Product Knowledge: Stay updated on our HVAC product offerings, features, and benefits to effectively communicate and recommend solutions to customers.
• Order Processing: Accurately enter and manage customer orders in the system, ensuring timely delivery and customer satisfaction.
• Customer Service: Handle customer inquiries, complaints, and issues promptly and professionally, striving to resolve them to the customer's satisfaction.
• Sales Targets: Achieve and exceed monthly and quarterly sales targets through proactive sales efforts and customer engagement.
• Collaboration: Work closely with the outside sales team, technical support, and warehouse staff to ensure seamless operations and customer satisfaction.
• Market Awareness: Stay informed about industry trends, competitor activities, and market conditions to identify new business opportunities.

Requirements

• Experience: Minimum of 2 years of inside sales experience, preferably in the HVAC industry or a related field.
• Education: High school diploma or equivalent required; bachelor's degree in business, marketing, or a related field is a plus.
• Technical Skills: Proficiency in using CRM software, Microsoft Office Suite, and order processing systems.
• Communication Skills: Excellent verbal and written communication skills with the ability to convey technical information clearly and concisely.

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