Inside Sales Representative - Yaskawa America

Yaskawa America, Inc. - Drives & Motion Division is a U.S. corporation, created to provide Automation Solutions and Support to our customers in North America, Central America, and South America. Yaskawa is the world's largest manufacturer of AC Inverter Drives, Servo and Motion Control, and Robotics Automation Systems. Products are marketed through direct sales, partners, representatives, dealers, and distributors. Yaskawa America, Inc. - Drives & Motion Division is a wholly-owned corporation of Yaskawa Electric Corporation of Japan.

If you are looking for a hybrid inside sales role that will give you the opportunities to work with your customers and sales engineers, we may have the perfect opportunity for you.

Yaskawa is currently seeking a hybrid Inside Sales Representative to provide support to our customer base. In this role, you will interface with customers via telephone and email, enter orders, provide pricing and delivery updates and work closely with the field sales team to ensure our customers recieve exception support.

The Inside Sales Representative will:

• Enter customer orders and internal orders for Motion and Drives. Check setup, pricing, quantities, check specific details, expedite if necessary, and follow up with customer for questions on discrepancies. Put order on delivery with the warehouse, confirm with the customer.
• Answering phones for direct line and inside sales que. Price and delivery information, checking status, tracking number, product subs for general questions, forward questions that are more technical. General questions that are forward to other departments. New customers with no account need information regarding outside sales rep or local distributor.
• Respond to emails from customers, internal, and outside sales reps regarding general questions.
• Run backlog report to check current delivery status. Follow up on late P.O., delivery, credit holds, checking future dates, reallocating prioritizing delivery. Follow up with customers accordingly.
• Process customer returns. Process credits and debits. Coordinating with other departments to resolve questions and concerns.

The ideal candidate will have previous inside sales/customer service expereince within manufacturing or distribution industries, a strong attention to detail and the ability to communicate effectively with internal and external customers at all levels. The general position requirements are:

• High School Diploma or equivalent.
• 1+ year of Inside Sales experience.
• 1+ year of Customer Sales Support experience.
• Must have experience using Microsoft Word and Excel.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail with above average organization and follow through skills.
• Technically proficient to substitute alternative solutions/products to help meet customers’ technical and delivery requirements.
• Ability to handle issues diplomatically and resolve difficult situations in a professional manner.
• Previous SAP is highly preferred but not required.

Some key advantages of working at Yaskawa include a global environment with interactions with numerous cultures, career opportunities in diverse areas, a highly competitive benefits package, including a generous 401(K) plan, profit sharing, corporate-wide bonus plan, and educational assistance program for graduate courses.

Yaskawa is an equal opportunity employer.

","EqualOpportunityEmployerDescription":"Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities","PayTransparencyPolicyStatement":"The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)