Inside Sales Representative ***Onsite Only*** - ECS Tuning

Inside Sales Representative:  Up to $65k in first year!

Resume submission required, upload as attachment 

The Inside Sales Representative will be responsible for driving rapid sales and margin growth for ECS Tuning and Turner Motorsport through answering calls, emails, live chat and social media channels, while serving our customers with best in class service and support. This rapid growth will be achieved by closing new sales leads over the phone, live chat, email, social media/forums, SPIF programs, retaining existing customers through service, driving AOV and GM% initiatives, while providing customers with best in class service. Must be a car enthusiast.

Daily tasks include:

• Answering phone calls, live chats, emails and messages received through our social channels.
• Order entry and order management, ensuring that all orders are processed on-time.
• Maintaining customer orders by providing order updates and transparent communication with our customers.
• Keeping the needs of the customers front and center providing an overall positive relationship.

Responsibilities

• Contact Center – In this role you will be responsible for handling all forms of communications with our customers who are seeking assistance to place an order, update an order, or seeking advice and/or recommendations. You will be responsible for providing customers with a solution that closely meets their needs and expectations.  
• New Sales – In this role you will be responsible for driving sales/margin growth through actively closing every contact by actively asking for the sale.
• Social Media/Forum Engagement – In this role you will be responsible for communicating with customers on our social media platforms, driving customer engagement, and providing clear and effective communication with customers who are seeking advice/support.
• Order Maintenance – In this role you will be responsible for keeping all customers informed regarding updates with active orders. You will be responsible for updating order ETA’s by providing clear communication while offering solutions that would enable a more pleasant outcome for our customers.
• Team Player – In this role you must be a team player by supporting your immediate co-workers, as well as cross-functional teams. There will be times where the sales team is asked for assistance and cooperation in completing tasks, which you must be willing to participate in with a positive and up-beat attitude.
• Customer Focused – In this role you are required to keep the customer’s needs front and center, providing an overall positive relationship. All decisions and communications should be made with our Values in mind.

What Success Looks Like:

• Providing every customer with a best in class experience!
• Living by our values in all that you do.

- Communication – Transparency – Collaboration – Trust – Respect

• Delivering on Budget Plan for the ECS Retail program:
• Delivering on Budget Plan for the Turner Retail program:

Maintaining Contact Center Goals:

- 1.5% Abandon rate (phones)

- 30 second wait times (phones)

- 3-hour response times (email/indirect messages)

- We are looking for a candidate with experience in retail sales, that is customer centric, strong skills in communication, and creative problem solving. This individual must fulfill and promote our core values of communication-transparency-trust-collaboration-respect, and able to take/receive constructive feedback.

ECS Tuning, a worldwide leader in the automotive parts and accessories industry, is looking for a motivated candidate for an Inside Sales Representative. The success of ECS Tuning is driven by an energetic culture of automotive passion, results and an unrelenting determination to succeed. We offer a unique blend of family-owned values with a professional business savvy in a modern and upbeat environment combined with a rare opportunity to work in an industry where passion and devotion for automobiles can be part of your everyday career.

 Please take time to answer the following Questions:

1. To be successful in this role you must be an avid car enthusiast. Tell us about your background in the world of automotive/motorsports and let us know why you feel ECS Tuning would be a great fit for you?
2. Are you comfortable with a high commission driven compensation structure?
3. Are you capable of working the following schedule: Tuesday 11:30 – 8:00pm, Wednesday – Friday 12:00 – 8:30pm and Saturday 10:00 – 7:00pm (Eastern Time)?
4. What is more important – Hitting a sales goal or keeping customers happy?

• Must be a car enthusiast.
• High School Diploma
• Excellent oral and written communication skills.
• Type at 35 words per minute
• Professional phone etiquette
• Strong data entry skills
• Ability to work in a team environment
• Advanced problem solving skills, multi-tasking and proven time management skills are a must
• Ability to work in results-oriented work environment

#CB