Inside Sales Representative (No cold calling) - Legal & General America

At Legal & General America, we aim to make a positive difference in the lives of our customers, partners, colleagues, and the communities in which they live.  As a recognized market leader of term life insurance, we’re working to transform our business through innovation and technology to provide products and solutions that help American families secure their financial futures.

We are a future-focused company, passionate about what we do and how we do it. This means working with pace and energy to reach our goals, and challenging ourselves to achieve more.  We strive to create a unique environment where balance between work and life is possible. Our employees' passion, dedication and hard work, as well as our career development opportunities, benefits, and employee activities contribute to our positive workplace culture.

The Inside Sales Representative will handle a blend of inbound and outbound calls (no cold calling!) generated through various marketing tactics while delivering prompt, accurate and exceptional customer service to customers. Respond to all inquiries and follow-ups in a timely manner while meeting or exceeding sales, quality and time service goals.

1. Handle and process sales leads within established service standards and quality guidelines. Sales leads are generated by various marketing efforts to include online, television, radio and direct mail advertising and may be inbound calls on a toll-free number and outbound calls in response to requests for information.
2. Conduct a needs-based analysis of coverage for all potential customers. Demonstrate a knowledgeable and thought-full approach to customer needs and present a plan that is appropriate and uphold company core values in how we deliver services.
3. Promote the benefits, coverage and terms of products to potential customers before closing the sale. Maximize opportunities to cross-sell and up-sell supplemental products. Ensure customer understanding with detailed approach to explaining company products, services, best practices, and financial strength.
4. Maintain accurate knowledge of products and core competitors through market research.   Acquire industry intelligence on competitor products, rates, sales, and strategies.
5. Complete applications, mandatory forms and all other necessary documents to complete the sale. Obtain customer demographics, health assessment, non-medical and financial risk factors required for quote and sale.
6. Quote and offer professional recommendation of coverage based on underwriting rating class and thorough needs analysis. Quote is subject to underwriting approval and may require reselling coverage at a different rating class.
7. Maintain follow-up appointments for calls not closed in call center CRM.
8. Maintain accurate client records using Excel Spreadsheets, Client Record Management systems and various contact management tactics.
9. Participate in weekly sales meetings and performance reviews with sales management.
10. Consistently meet and/or exceed monthly sales targets, company objectives, and quality metrics.
11. Process all other duties as assigned by department management.

Education

High school diploma or equivalent

Life insurance license in home state, preferred

Must obtain the required state license with the time period designated by the company

Experience/Knowledge

3+ years experience in a sales related position

Experience working in a sales environment, preferably in an inbound/outbound call center using computers and navigating among multiple systems and screens

Skills

Excellent verbal and written communication skills, including well developed interpersonal skills

Strong relationship management skills

Thrive in a fast-paced, high-energy call center environment

Demonstrated time management skills and the ability to manage multiple priorities

Ability to work independently and within a collaborative environment

Proficiency with Microsoft Office Suite (Word and Excel)

Flexibility to work 8 hour shifts within the Call Center operating hours of Monday through Sunday from 8:00 am to 11:00 pm (or as business demands). All shifts will include evenings and/or weekends.

What’s in it for you?

The expected hiring compensation range for this position is $38,000 annually plus commission (average total compensation including commission typically averages between $55,000 and $65,000). This role will be working in a hybrid environment with up to 3 days in office per week.

The total compensation package for this position may include other elements, such as a sign-on bonus, long term incentives, and annual bonuses.  This role is eligible to participate in the Legal & General America Annual Incentive Plan. This role has 10 vacation days and 10 sick days that are accrued on a bi-weekly basis. Employees also have 9 paid holidays throughout the calendar year.

We have a competitive compensation and benefits package focused on your overall wellbeing.  Employee benefits include health, life, and dental insurance; 401K with company match up to 6% as well as a pension package; generous time off; and wellbeing initiatives throughout the year (we like doing fun stuff).  We’re big on professional development and we’ll support and mentor you in your career progression and expect you to help us pay it forward by helping us develop tomorrow's leaders and growth-focused professionals. We value our teams and our communities and believe in giving back. Enjoy time off to volunteer for those causes that matter most to you!

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The Company reserves the right to change benefits plans at any time.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.